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Business Profile

Auto Services

Midas Auto Service Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Midas Auto Service Experts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midas Auto Service Experts has 3 locations, listed below.

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    • Midas Auto Service Experts

      1501 S Park St Madison, WI 53715-2107

    • Midas Auto Service Experts

      3757 E Washington Ave Madison, WI 53704-3646

    • Midas Auto Service Experts

      5201 University Ave Madison, WI 53705-1361

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/05/2022 I took my ****** Tacoma in for tie rod replacements and an alignment, was charged $728.42. On 12/21/23 after replacing tires at ********* was told tie rods needed replacing, contacted Midas and had truck inspected to find that the October work was paid for but not done. In addition, the truck now needs a new steering rack, which may be caused by the initial work having not been completed. Have contacted Midas many times and have not been given a solution to this problem. We have been offered a refund for the work that was not done (and paid for), but would like the work along with the additional damage to be corrected, or reimbursement for a new steering rack in addition to the offered refund as my truck is now damaged.

      Business Response

      Date: 01/29/2024

      Good Afternoon,

      Sorry for the delay.  The complaint states this is a second reminder, I never got any correspondence indicating a complaint had been filed.  As far as this complaint goes, the customer is right.  He was billed for tie rods to be replaced on both sides, and it appears only one side got done.  Once this was brought to our attention, we agreed to replace the other side, and the rack that *** have been damaged due to the tie rods not being replaced.  We did this at no cost to the customer, and I'm assuming the complaint was filed prior to us doing this, as the requests of the consumer were met.  If there are any further requests from the consumer, we would like to know about them, but are going under the assumption that the mistake was acknowledged by us and satisfactorily corrected.

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