Complaints

This profile includes complaints for State Collection Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  State Collection Service, Inc.

  2509 S Stoughton Rd Madison, WI 53716-3314

  
• 

  State Collection Service, Inc.

  PO Box 6250 Madison, WI 53716-0250

  
• 

  State Collection Service, Inc.

  628 North St Geneva, IL 60134-1356

• 

  State Collection Service, Inc.

  600 Henry Ave Ste 21 Beloit, WI 53511

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************** of *********, I do not have a contract with State Collection Services, ***** they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 06/26/2023

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical provider (Creditor) has listed one account with **********. 
  
  The account listed on April 1, 2023, in the amount of $1,089.86 for a date of service of August 15, 2020. On or about April 6, 2023, we mailed to Consumers attention our standard first notice, said notice advised Consumer of his right to dispute the validity of the debt within thirty-days of receiving that notice.  The address we have on file matches the address on Consumers complaint.  We did not receive a request for verification of debt within that thirty-day period.  Nor did we receive any direct written dispute from Consumer outside of this complaint.
  
  Upon receiving this complaint, we reached out to Creditor regarding Consumers complaint and Creditor has responded by affirming that the debt is due and owing as patient responsibility.  Creditor also provided us with the itemized statement.  Please note that Creditor maintains ownership of the account and we are merely acting as collector in collection of the debt.  Creditor has authorized us to report the account to the ********************** reporting agencies (CRAs) and at this time Creditor has not instructed us to remove the account from Consumers credit report.  As a courtesy to Consumer, we will report said account as disputed.  To reiterate Creditor is the one who authorizes our company to report accounts to the CRAs.
  
  On June 26, 2023, we placed in the mail a copy of the itemized statement directly to Consumer, at the address appearing on this complaint, showing adjustments and payments by insurance, and a patient payment prior to the account being placed with our office.  Be advised that to verify a debt under the Fair Debt Collection Practices Act a Creditor and/or their collection representative need only provide an itemized statement.  Thank you.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unsolicited text message from State Collection Service this morning. I do not know who they are or how they got my phone number. I was under the impression that debt collectors are only supposed to contact a private person when consent has been given. Since I do not know these people, or what they are texting me about debt-wise, I request they cease and desist any phone contact. If this is truly a debt collector, I should have received something in snail mail from them. How do I know this text message isn't a scammer posing as State Collection Service? I've been harassed by scammers for two decades at this point so I do not trust any call or text I receive from pretty much any phone number. They give an 800 number but a lot of these 'companies'/scammers use VoIP numbers to mimic a local call and I've been neighbor spoofed and have received an ungodly amount of neighbor spoofed calls since the pandemic. Please only contact me by snail mail. I am hesitant to even respond to the text to opt out. I don't want my number spoofed yet again.

  

  Business Response

  Date: 06/09/2023

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical provider (Creditor) has listed one account with our company. 
  
  The account listed on April 10, 2023, in the amount of $121.00 for a date of service of November 18, 2022.  On or about April 14, 2023, we mailed to Consumers attention our standard first notice, to the address provided by Creditor.  Said notice advised Consumer of her right to dispute the validity of the debt within thirty-days of receiving that notice.
  
  Upon receiving this complaint, we reached out to Creditor regarding Consumers complaint and Creditor has responded by affirming that the debt is due and owing as patient responsibility.  Creditor also provided ** with the itemized statement.  Please note that Creditor maintains ownership of the account and we are merely acting as collector in collection of the debt.  This account has not been reported to the credit reporting agencies by our company.
  
  On June 8, 2023, we placed in the mail a copy of the itemized statement directly to Consumer, to the address provided by Creditor, showing a self-pay discount prior to the account being placed with our company.
  
  As we understand Consumers complaint, she takes issue with receiving a message from our company via text.  Even though text messaging is the most widely utilized form of communication with consumers preferring to handle personal and business matters from the convenience of their smartphones.  We empathize with Consumer in that she does not want to communicate in such a fashion, and we have opted her out of receiving text messages on this collection matter.  Please note that notices sent via text by our company are sent using a non-automated telephone dialing system which includes human initiated text messages, which do not require consent. 
  
  Lastly, in response to Consumers complaint request that we stop contacting her regarding this debt, we will initiate no further communication with Consumer regarding this matter, unless we hear from Consumer otherwise.  Thank you.

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the fair Credit Reporting act Convergent Account , SMH ************** services $3,868 has violated my rights. 15 U.S.C **** Section 602 A. States I have the right to privacy. - [x] 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my instructions. 15 U.S.C 1692C:Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt

  

  Business Response

  Date: 04/27/2023

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical provider (Creditor) has listed one account with our company. 
  
  The account listed on July 13, 2022, in the amount of $3,868.38 for a date of service of June 17, 2021.  On or about July 13, 2022, we mailed to Consumers attention our standard first notice, said notice advising Consumer of her right to dispute the validity of the debt within thirty-days of receiving that notice.  The address we have on file matches the address on Consumers complaint.  We did not receive a request for verification of debt within that thirty-day period.  
  
  Upon receiving this complaint, we reached out to Creditor regarding Consumers complaint and Creditor has responded by affirming that the debt is due and owing as patient responsibility.  The Creditor also provided us with the itemized statement.  Please note that Creditor maintains ownership of the account and we are merely acting as collector in collection of the debt.  Creditor has authorized us to report the account to the ********************** reporting agencies (CRAs) and at this time Creditor has not instructed us to remove the account from Consumers credit report.  As a courtesy to Consumer, we will report said account as disputed.  To reiterate Creditor is the one who authorizes our company to report accounts to the CRAs.  The Fair Credit Reporting Act and the **************** Portability and Accountability Act permit health care providers and their collection representatives to report information related to medical debts to CRAs.  No prior consent of a consumer is needed for such reporting.
  
  On April 26, 2023, we mailed a copy of the itemized statement directly to Consumer, at the address appearing on this complaint, showing adjustments and payments by insurance prior to the account being placed with our company.  Thank you.

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt collector is unauthorized to conduct business in my state of residence ******** yet debt collector has and is still harassing me and violated my federal private protected rights as the consumer

  

  Business Response

  Date: 03/20/2023

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumers third Better Business Bureau (BBB) complaint.  By way of background medical provider (Creditor)has listed two accounts with our company. 
  
  Both accounts listed on September 22, 2022, in the amounts of $50.00 and $177.00 respectively.  We made no attempts to reach Consumer by telephone.  However, on or about January 19, 2023, we mailed to Consumers attention our standard first notice to the address provided by Creditor.  Said notice advised Consumer of her right to dispute the validity of the debts within thirty-days of receiving that notice.
  
  Upon receiving the first BBB complaint, we reached out to Creditor regarding Consumers complaint and Creditor responded by affirming that the debts are due and owing as patient responsibility.  Creditor also provided us with itemized statements.  Please note that Creditor maintains ownership of the accounts and we are merely acting as collector in collection of the debts.  These accounts have not been reported to the credit reporting agencies by our company.  Regarding Consumers allegation that we are harassing her, we have analyzed the accounts and there have been no attempts to contact Consumer since verification of the debts was mailed to Consumer in response to the first BBB complaint.  Furthermore,we have been licensed to collect in the state of ******** since June 6, 2011,license number **********.  Therefore, no monetary payment will be made to Consumer by our company.  Thank you.

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Provided undeniable proof of your continuous harassment and violation of my privacy as the consumer; clearly there is bias among you company; in so I will also seek litigation from the ******** State Attorney 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-12-16 I had back surgery. This was paid for by work comp (Via lawyer).I just got a paper bill in the mail from 'State Collection Services' on 3-2-23. This was all taken care of years ago. Now they are sending a bill again that I don't owe. On their statement, my account # is ********* for the amount of $1,071.16 . They have been contacted before about this and was supposed to be understood and taken care.Thank You!

  

  Business Response

  Date: 03/13/2023

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical provider (Creditor) had listed one account with our company. 
  
  The account listed on March 31, 2019, in the amount of $1,071.16.  On or about May 23, 2019, we mailed to Consumers attention our standard first notice, said notice advised Consumer of his right to dispute the validity of the debt within thirty-days of receiving that notice.  The address we have on file matches the address on Consumers complaint.  We did not receive a request for verification of debt within that thirty-day period.  
  
  Upon receiving this complaint, we reached out to Creditor regarding Consumers complaint and Creditor has responded by affirming that Workers Compensation denied the claim and the debt is due and owing as patient responsibility.  Please note that Creditor maintains ownership of the account and we were merely acting as collector in collection of the debt.  This account was not reported to the credit reporting agencies by our company.
  
  We have returned the account to Creditor as disputed.  Thank you.

• Initial Complaint

  Date:03/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is not authorized to conduct business in my state of residence, ********, and has also violated my rights of privacy

  

  Business Response

  Date: 03/13/2023

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumers second Better Business Bureau (BBB) complaint.  By way of background medical provider (Creditor)has listed two accounts with our company. 
  
  Both accounts listed on September 22, 2022, in the amounts of $50.00 and $177.00 respectively.  We made no attempts to reach Consumer by telephone.  However, on or about January 19, 2023, we mailed to Consumers attention our standard first notice to the address provided by Creditor.  Said notice advised Consumer of her right to dispute the validity of the debts within thirty-days of receiving that notice.
  
  Upon receiving the first BBB complaint, we reached out to Creditor regarding Consumers complaint and Creditor has responded by affirming that the debts are due and owing as patient responsibility.  Creditor also provided us with itemized statements.  Please note that Creditor maintains ownership of the accounts and we are merely acting as collector in collection of the debts.  These accounts have not been reported to the credit reporting agencies by our company.  Regarding Consumers issue with our cover letter to the itemized statement, we have reviewed the letter and statement and do not find any regulatory violation as alleged.  Furthermore, we have been licensed to collect in the state of ******** since June 6, 2011, license number **********.  Therefore, no monetary payment will be made to Consumer by our company.
  
  On February 16, 2023, we placed in the mail copies of the itemized statements directly to Consumer, at the address appearing on this complaint, detailing the professional charges prior to the accounts being placed with our company.  Please note that to verify a debt under the Fair Debt Collection Practices Act a Creditor and/or their collection representative need only provide an itemized statement.
  
  Since Creditor places medical debts with our company for collections we have a ******************* Agreement (***) with Creditor.  Under the **************** Portability and Accountability Act and the *** Creditor is allowed to share protected health information with ********** in order to accomplish collection activities.  Thank you.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called me and I asked who they were before I told them who I was, they wouldnt tell me because it was a personal business matter. I hung up and called back to speak to another person saying to not call me again as if you wont just tell me who you are, then why bother. Looking into them, I have not gone to a hospital/office that uses them.

  

  Business Response

  Date: 03/13/2023

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical provider (Creditor) has listed one account with our company. 
  
  The account listed on February 17, 2023, in the amount of $249.00 for a date of service of July 27, 2022.  On or about February 20, 2023, we mailed to Consumer to the address provided by Creditor our standard first notice, said notice advised Consumer of her right to dispute the validity of the debt within thirty-days of receiving that notice.  
  
  Upon receiving this complaint, we reached out to Creditor regarding Consumers complaint and Creditor has responded by affirming that the debt is due and owing as patient responsibility.  Please note that Creditor maintains ownership of the account and we are merely acting as collector in collection of the debt.  This account has not been reported to the credit reporting agencies by our company.
  
  Since we are collecting a medical debt for Creditor we are obligated to comply with the privacy and security requirements of the **************** Portability and Accountability Act (HIPAA).  Our company has standards, policies and procedures in place to ensure sensitive/confidential information such as protected health information as defined by HIPAA is not improperly disclosed.  Part of our safeguards is to confirm we are communicating with the patient and/or responsible party by obtaining verification of the correct party by name and other demographic information such as date of birth or mailing address. 
  
  Today, March 13, 2023, we placed in the mail a copy of the itemized statement directly to Consumer, at the address appearing on this complaint, showing adjustments and payments by insurance prior to the account being placed with our company.  The account has been placed into a cease collections disposition.  Thank you.

• Initial Complaint

  Date:02/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State collection service has been for the last 3-5 years illegally "re-aging" a debt that is on my credit report but cannot prove that I am liable for the debt

  

  Business Response

  Date: 03/10/2023

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical provider (Creditor) listed five accounts with our company.  At this time Creditor has taken back four accounts and only one active account remains listed with our company for collections. 
  
  The remaining active account listed on June 8, 2022, in the amount of $3,471.33 for a date of service of July 9, 2021.  On or about June 11, 2022, we mailed to Consumers attention our standard first notice, said notice advised Consumer of his right to dispute the validity of the debt within thirty-days of receiving that notice.  The address we have on file matches the address on Consumers complaint.  We did not receive a request for verification of debt within that thirty-day period nor at any other time thereafter.  
  
  Upon receiving this complaint, we reached out to Creditor regarding Consumers complaint and Creditor has responded by affirming that the active account is due and owing as patient responsibility.  Creditor also provided us with the itemized statement for said account.  Please note that Creditor maintains ownership of the accounts and we are merely acting as collector in collection of the debts.  Creditor has authorized us to report the active account to the credit reporting agencies (CRAs) and at this time Creditor has not instructed us to remove the active account from Consumers credit report.  As a courtesy to Consumer, we will report said account as disputed.  The four accounts returned to Creditor are no longer reporting to Consumers credit report by our company.  To reiterate Creditor is the one who authorizes our company to report accounts to the CRAs.  We analyzed the credit reporting of these accounts and found no evidence of re-aging debts on Consumers credit report as alleged in the complaint.
  
  On March 9, 2023, we placed in the mail a copy of the active accounts itemized statement directly to Consumer, at the address appearing on this complaint, showing adjustments and payments by insurance prior to the account being placed with our company.  Thank you for your attention to this matter.

  Customer Answer

  Date: 03/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 03/10/2023

  What they keep re-aging on my credit is not mine also the act of re-aging items on someone's credit report to keep it there is illegal 

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with MULTICARE HEALTH SYSTEM and I do not have an account with STATE COLLETION SERVICES. They are unable provide the original application.

  

  Business Response

  Date: 03/03/2023

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical provider (Creditor) has listed one account with our company. 
  
  The account listed in the amount of $2,379.60 for a date of service of November 14, 2021.  We mailed to Consumers attention our standard first notice to the address provided by Creditor. Said notice advised Consumer of his right to dispute the validity of the debt within thirty-days of receiving that notice.
  
  Upon receiving this complaint, we reached out to Creditor regarding Consumers complaint and Creditor has responded by affirming that the debt is due and owing as patient responsibility.  Creditor also provided us with the itemized statement and the signed Authorization for Release of Information (ROI) bearing Consumers signature.  Please note that Creditor maintains ownership of the account and we are merely acting as collector in collection of the debt.  Creditor has authorized us to report the account to the credit reporting agencies (CRAs) and at this time Creditor has not instructed us to remove the account from Consumers credit report.  As a courtesy to Consumer,we will report said account as disputed.  To reiterate Creditor is the one who authorizes our company to report accounts to the CRAs.
  
  On March 2, 2023, we placed in the mail a copy of the itemized statement and the Authorization for ROI directly to Consumer, at the address appearing on this complaint.  Thank you.

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This debt was acquired during the beginning of the pandemic. The original treating hospital agreed to erase this debt as it was due to Covid-19 illness and minimal services were rendered at the time of the visit. A few months after that this company started reporting to my credit. I have tried to appeal several times as this debt was already settled with the original care provider but they keep denying it!

  

  Business Response

  Date: 12/02/2022

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background the original provider of medical services (Creditor) to Consumer currently has five active accounts listed with our company, which listed on February 26, 2022. 
  
  The first account is in the amount of $10.00 for a date of service of June 1, 2021, regarding hospital services.  The second account is in the amount of $31.40 for a date of service of June 1, 2021, regarding physicians services. The third account is in the amount of $577.65 for a date of service of June 9, 2021,regarding hospital services.  The fourth account is in the amount of $30.00 for a date of service of June 9, 2021, regarding physiciansservices.  The fifth account is in the amount of $30.00 for a date of service of July 14, 2021, regarding physiciansservices.  
  
  On or about March 1, 2022, we mailed to Consumers attention our standard first notice, said notice advised Consumer of his right to dispute the validity of the debts within thirty-days of receiving that notice.  The address we have on file matches the address on Consumers complaint.  We did not receive a request for verification of debts within that thirty-day period.  
  
  Upon receiving this complaint, we reached out to Creditor regarding Consumers complaint and Creditor has responded by affirming that the debts are due and owing as patient responsibility.  Creditor also provided us with itemized statements.  Please note that Creditor maintains ownership of the accounts and we are merely acting as collector in collection of the debts.  The account in the amount of $577.65 has been reported to the credit reporting agencies (CRAs)by authorization of Creditor and is the only account reporting at this time.  As a courtesy to Consumer, we are reporting said account as disputed.  To reiterate, Creditor is the one who authorizes our company to report certain accounts to the CRAs.
  
  Regarding the allegation in the complaint that the medical treatment was for Covid-19 we asked Creditor if that is accurate and Creditor has advised that the above reverenced accounts are not related to Covid-19 treatment, but rather treatment for a foot/leg issue.  
  
  On December 1, 2022, we placed in the mail copies of the itemized statements directly to Consumer, at the address appearing on this complaint, showing adjustments and payments by insurance as well as a payment by Consumer on the $10.00 account, all of which took place prior to the accounts being placed with our company.  Thank you.