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Business Profile

Construction

Marrufo Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2023 I signed the first contract with **** Marrufo.It started with a $3000 down payment, I paid that and I paid for all materials. (throughout the whole project)Then he asked for another $1000, supposedly for paying his "electrician" (unlicensed guy that disappeared), but this guy never finished the job. I paid for it.Then he asked for another $2500, I paid that.Then we made the second contract, which he said he'll sign but is refusing to do so until that day.I paid $4000 for the second contract work and then another $1000, for the first contract.So far he put some drywall, his guy did a temporary fix to the furnace, he demolished part of the bathroom, and replaced 2 rotten boards of the fascia of the garage.All his work is bad, as a few general contractors indicated to me.He keeps giving me excuses of why he isn't working, or lying that he will finish the job but doesn't actually do that.He said he will reimburse me $8000, but is refusing to sign any document that will say that.He is also refusing to sign W9, which is required by law, and a lien waiver.He keeps giving excuses and lying.

Marrufo Construction is NOT a BBB Accredited Business.

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