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Business Profile

Consumer Finance Companies

Ascendium Education Group, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ascendium Education Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Ascendium Education Group, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a former ******** Student eligible for the lawsuit claim as I attended ******** 2004-2008. They are supposed to discharge my collections due to the ******** Lawsuit and they have yet to show a closed out/ discharge on my account.

      Business Response

      Date: 09/07/2022

      Ascendium ID:  ********


      Dear ********************,

      Thank you for your inquiry, sent to the Better Business Bureau of *********,regarding the cancelation of your ******* Family Education Loan Program (FFELP)******** Loans you received for attendance at *********************** (ITT) between September **** June 2008. Your inquiry was referred to the Ascendium Education ********** **** (Ascendium) Ombudsman for review and response.

      In early August 2022, the Department of Education **** announced they were going to automatically cancel loans borrowers received to attend ITT between January 1, **** - September 2016. For loans taken out between this period, borrowers do not need to do anything. With that said, Ascendium is waiting further direction and confirmation of the loans to cancel from **.  Once the guidance is received, Ascendium will begin processing the cancellations.

      Based on the effective loan dates included in **s most recent ITT cancellation release (January 1, **** September 2016),and since you have loans made in September ****, you need to contact **s Borrower Defense to Repayment (BDR) Hotline for information regarding the possible cancellation of your **** loans. You can reach a BDR Hotline representative by calling ************ between 8 a.m. to 11 p.m. Eastern time (ET) Monday through Friday and between 11 a.m. to 5 p.m. ET Saturday through Sunday

      Please be aware on March 30, 2021, ** announced they were expanding the ******19 pandemic related student loan flexibilities to defaulted FFELP loan borrowers. **s March 30, 2021 announcement was further clarified in May 2021.The loan flexibilities include a reduced interest rate of 0% and reapplication of payments received after March 12, 2020 using this rate, a halt of involuntary collection activities, the automatic refunding of involuntary payments collected after March 12, 2020, and upon request the refund of any voluntary payments received after March 12, 2020.  These benefits began with a retroactive start date of March 13, 2020 and are scheduled to end December 31, 2022.

      You may want to follow the ******* Student Aid website: https://studentaid.gov/debt-relief-announcement/ for information and updates on the recently announced *********************** Administrations Student Debt Relief Plan. 

      As a borrower under the ****** if you disagree with Ascendiums findings, you maintain the right to contact **, ******* Student *********************** for further assistance.  The ombudsman may be contacted in writing at the following address:

      **** Department of Education
      FSA Ombudsman
      P.O. Box 1843
      **********, **  42633

      You may also contact their office via e-mail at http//studentaid.gov/repay-loans/disputes/prepare or toll-free at ************ or fax ************.

      Sincerely,

      *****************************
      Ascendium Ombudsman


      Under some laws,Ascendium may be considered a debt collector that is required to disclose that any information we obtain may be used to collect your student loans.

    Ascendium Education Group, Inc. is BBB Accredited.

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