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Business Profile

Convenience Store

Spirit Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 23, 2024 I went to purchase gas for my vehicle. I visited a Spirit Gas Station at ****************************************************************. today. I selected ************ priced at $3.339 and proceeded to fill my tank. I found it odd no price was showing above the unleaded lever, or any other, but I looked past it. I ALWAYS double check what Im putting in my tank because Im on a limited income. When I seen my total of $68.60, I got really upset and went inside. The woman inside told me I was lying and I selected premium. How I could have selected 2 over is impossible, especially if Im double checking. She argued with me, so I left. When I went back to my vehicle I looked at the one I selected and it did say regular, not premium, but my receipt shows I put premium in. I think it only fair people should be warned about this facility and how they are cheating people.

    Business Response

    Date: 08/07/2024

    ****** Mavi

     

    To Whom It May Concern,

    I hope you are doing well. My name is *****************, owner of Spirit Gas Station located on ************************************** 


    I am writing this email regarding the case ID above. In this situation, the respected customer used her card to pay at the pump. After the card details went through, the customer was prompted to choose which gas she wanted. The customer manually selected Premium gas herself which is why she got charged for premium gas. We cant control anything from the inside of the store. When the customer is paying by card at the pump, only they can select which grade of gas they want; we cannot. Please let me know if you have any other questions. I look forward to your response. 

     

    Kind regards,

    ****** Mavi

    ************

    ****************




    Kind regards,
    *****************
    **************
    ****************


    Kind regards,
    ****** Mavi
    **************
    ****************

Spirit Mart is NOT a BBB Accredited Business.

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