Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid and dropped off a piece of personal artwork to be framed on August 28, 2024. We have repeatedly texted and left phone messages for retrieval of the artwork beginning in December 2024. We also stopped by the shop numerous times during business hours. She has closed her business and not gotten back to us as promised on the sign posted on her business door and voicemail message left on her answering machine. Wed like our artwork back. The shop appears to be full of her work and framing materials. How do we gain access to retrieve our piece of art?Invoice ***** Work order ***** Transaction August 28, 2024 Due Date:September 24, 2024 Paid $$116.63 She has our money and most importantly our art! This piece was given to us by the artist over 40 years ago. It has great value to us.

  Business Response

  Date: 02/07/2025

  Hello, 

  I can assure you i am working to schedule appointments with every customer that still has art in our store, 

   

  looking back at your account it appears your piece was completed and awaiting pick up for some time before we closed and I see that you scheduled a  time to pick up and you were a no show. Further in the messages I see you were told that if you did not pick up by December 21st that your art would not be available to you for some time after the new year. 
  

  I am working as many hours as possible to try to get every piece of art back to their owners and you will be contacted as soon as we are able to arrange another appointment to do so. 
  

  thank you 

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The owner has not reached out to us to set up a time to pick up our artwork. Her doors are locked and she is not responding to voicemail or text messages.

  We never received an appointment time because she typed an incorrect phone number into our invoice. I have left the corrected phone number on her voicemail messages on on the test messages sent.

  Our correct phone number is ************. Can you please get this message to her? I am waiting for her response.
  
  Regards,
  
  ***** ****

  Business Response

  Date: 02/14/2025

  Hello miss **** I have reached out to you several times but if your phone number on file is incorrect I can understand why I have not been able to reach you. 
  

  i will be open February 18th-21st from 10am to 5pm for you to stop in. When I open I Tuesday I will use the new phone number you have provided in this message. 
  

  thank you 

   

  Megan 

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in a framed print to *****'s Custom Framing on Feb. 1, 2024 to have the glass replaced because of damage during shipping. It turns out the print was cut by the broken glass so it was suggested by **** to have the print rephotographed. **** contacted me on May 14, 2024 to say the print was ready for pick up at *****'s Custom Framing on *******************. I've been trying to contact *****'s Custom Framing by phone, text and going to the store but no one is ever there nor do they answer my texts or voicemails. I've also contact **** through a different phone number and again no response to my texts and voicemails. I have not paid for the work done but am willing to do so. I would just like my art piece back. ****'s phone number is: ************ - which is connected to Isthmus **************************** on **************.

  Business Response

  Date: 06/03/2024

  Hello, 

  
  at this time Megans custom framing is undergoing a consolidation. We have closed our production facility where you were working with *****. You were in contact with ***** upon completion of your order, and you were advised of the location It was available for pick up. It was available nearly 2 weeks before we closed for a short time to move all of our production back to our main store (we had been under going construction for this) 

  we have updated all social media along the way  and we have notes in our doors explaining the situation as well as estimated re opening dates. 

  during this time we are not available to assist customers until our store is accessible and safe for customers to enter. 

  as soon as we are able to re open we will be in contact with customers as quickly as possible. We do anticipate to re open the second week of June. 
  

  Thank you 

  **********;

  Customer Answer

  Date: 06/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************