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Business Profile

Gas Station

Shell Service Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On **** I stopped at Shell to pump gas. I was in a hurry, as I was very low, so I didn't pay attention to the price. When the pump stopped I was at $100! I looked at the price on the pump and it said $3.99 a gallon. According to my receipt the actual price charged was $4.03. I had .03 off per gallon, so the pricing is all wrong in every way. I looked across the street and the gas station there was at $3.15. Every station that I saw, within the next 90 miles until returning home, was $3.19 or lower. I tried calling the station, to see if there was an error in the price, and the guy said "it's just how our manager has it set right now." When I called Shell Corporate I had already continued on my drive. They asked for the station's address and when I said I was driving they said they couldn't continue the call if I didn't pull over. I told the lady that I was hands free, as the call went through my truck, but she told me it didn't matter. I feel they are price gouging and receiving a huge amount of money over fraudulent pricing and they're just trying to avoid the problem in any way possible. I feel that they should have to refund myself and probably a whole lot of others, considering every other station was .85, or more, lower.

    Business Response

    Date: 04/17/2023

    To the better business beaureau: Thank you for contacting us on this matter. Our prices are accurately posted and charged According to all laws. This is regularly verified by the state of ** department of weights and measures. Price gouging and fraud are legal terms and not a matter of feeling or opinion, nor should they be thrown around lightly. On this basis no refund will be issued. Shells phone policies reflect our value of customer safety. Thank you.

    Customer Answer

    Date: 04/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    *********************

Shell Service Station is NOT a BBB Accredited Business.

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