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Business Profile

Gymnasium

F45 Training Mineral Point Rd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife had recently purchased a 3 month unlimited membership package for F45 Mineral Point (WI), with the membership running through December. On November 25th 2024 received an email stating that the business was closed effective immediately. We assumed there would be a follow for next steps on membership reimbursement, but after giving it several weeks we started reaching out. All emails have come back undeliverable, and phone calls to previously used business lines go unanswered, with no ability to leave voicemails. We are hoping to get assistance in contacting the owner and ultimately get reimbursed for ~$100 in services we didnt receive.

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a 6month unlimited membership on 10JUL2024 for $775.00 (therefore my membership goes until 10JAN2025). Bank statement can be provided with payment confirmation upon request. On 25NOV2024, without warning an email was sent stating the doors were closed with no information on how to be refunded or next steps. Reached out to corporate headquarters, who stated since its a franchise that the owner ******* must reconcile and blind copied him on the email. No response ever received from ****** All emails referenced in this statement may be provided upon request. My membership was for 184 days and with the sudden closing of the gym, I had to forfeit 46 days. Per day, the cost is $4.21, therefore $193.66 should be refunded to my account for unused membership or minimum of $129.17 (monthly rate).

F45 Training Mineral Point Rd is NOT a BBB Accredited Business.

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