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Business Profile

Health Care

Cubismi

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I interviewed remotely with the owner of this business, *************************, on Monday, April 24. During that interview ***** and I agreed to have me fly out to **** to meet her in person and discuss the Chief ********************** with her company. Before the call ended, ***** asked her recruiter *********************** to coordinate the details of travel with me. Later on the evening of April 24, I sent **** an email with travel options and costs related to travel to D.C. in May. Lastly, I explicitly asked via email, "I also would gladly welcome hotel suggestions, and lastly, whether she/you want me to book and submit expenses for reimbursement, or if she has a credit card to use? Flexible either way." **** responded the next day on April 25, stating, "we are good to go." I then proceeded to book travel for an onsite visit, flying out on May 31 and back home on June 2. After the trip concluded, I emailed and texted *****, asking how she wanted me to submit my receipts. No preference was ever stated, thus I offered to send her scanned receipts along with an invoice from my operations consulting business to provide multiple ways to pay - i.e. Credit card, electronic transfer, etc. After approximately a month of multiple attempts to connect and numerous emails and texts ignored, ***** finally responded. She claimed they were never approved, which is unsubstantiated given the email confirmation I have, the text exchanges made, and the information provided to both her and ******************* to ever booking. Lastly, I also have texts and emails of her agreeing to reimburse me the full amount of travel expenses. She claimed this would be done after "budget" is released in September. I responded that I agreed to that timing and expected payment on September 1, for which she replied "deal." It is now September 11, 10 days past the "deal" date and over 100 days past since the original expenses were incurred. This is a deceitful and uncommon business practice on her part.

Cubismi is NOT a BBB Accredited Business.

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