We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Homeowners Insurance

Midvale Home and Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Homeowners Insurance.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business fails at making contact with my wife, fails at placing her into a rental, and fails at asking for pictures of the damages to the car to even get the process rolling. The last contact was via text days ago saying they were going to call that afternoon to get her recorded statement. At this point Im looking into pursuing legal avenues. They werent even aware that there was an accident which could just be a failure on their insured party who was found at fault with reporting. They wanted us to get the vehicle out of the tow lot as it was raking up unnecessary expenses. Luckily our insurance is helping us. This company ***** as we are now 6 days post accident with nothing being said or done to resolve the situation. This car was garage kept and in immaculate condition with safer upgrades done as we have 2 special needs children and one is in a wheelchair. We want the car replaced and this to be resolved quickly.

    Business Response

    Date: 04/23/2025

    April 23, 2025



    Better Business Bureau of Wisconsin



    RE: Complaint File Name: ******* ********:

    Thank you for making us aware of the comments from ******* ********. It is a company goal to provide the best possible service to our customers. We apologize for the delayed response as we were not notified of the complaint until receiving the hard copy via postal mail. I have asked the appropriate department to research the concerns and respond directly to ******* ******** as soon as possible, but no later than May 2, 2025.

    To protect our customers' privacy, ********************** ***************** will not provide a copy of our response to the Better Business Bureau.

    Sincerely,

    Consumer Affairs 
    Midvale *****************
    **********************************

  • Initial Complaint

    Date:07/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This claim has been sitting with ***************** sin e early May 2024. The property adjuster *************************** told me the claim was ready in mid June and she would call me by the end of the day to discuss.We are now heading into August and every time i call her she never return my phone calls unless i reach out tp upper management. She has now claimed she never received photos afgsr telling me the claim eas all set in mid June. I called her again and ha e not hear from her. This need to be resolved. This is a 97 year old woman house and she need to return to her home. I am asling for this matter to be resolved as soon as possible. Thank you, ***********************

    Business Response

    Date: 08/12/2024

    see attached

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car was totaled in an accident (not at fault). Midvale insurance will not pay me what my car is selling for on autotrader.com or cars.com. Had brand new tires on it, they threw in $200 for it. They need to pay me the amount that it would cost for me to buy a car like it, not a randomly selected lower number.

    Customer Answer

    Date: 04/22/2024

    I got it worked out with a manager and was able to come to an agreement on cost of my car.


  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed an accident claim with Midvale insurance that occurred on march 1st. The initial claims specialist had a predetermined quote regarding the damage to my vehicle without taking my statement or pictures into consideration. The representative stated only 70% off the damage would be covered. I followed up with the supervisor and was offered an inconvenience credit to increase the coverage to 80%, this is unacceptable based off the lack of diligence and evidence the representatives required in order to assess the claim properly. I have received the runaround by both the representative and supervisor and have been trying to get my vehicle repaired for the last month and a half

    Business Response

    Date: 05/09/2024

    May 9, 2024

    Better Business Bureau of *********
    **************************************************************************************

    RE: Complaint File Name: ***********************:

    Thank you for making us aware of the comments from ***********************. My apologizes for a late response as there was a delay in the company receiving your correspondence. A response to the concerns expressed has been sent directly to ***********************.

    To protect our customers' privacy, ********************** ***************** will not provide a copy of our response to the Better Business Bureau.

    Sincerely,
    Consumer Affairs Department
    Midvale *****************
    *************************

    Customer Answer

    Date: 05/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I have attached the new documentation you the insurance company fails to review. I also included a screenshot of the email I sent to the customer affairs representative last Friday May 10th. I have yet to receive a response from the agent either via phone or email.
    They have also provided me with a brand new statement saying I failed to stop at an intersection. Over the last couple of interactions they have changed the details of the accident and continue to increase their negligence while adding additional false statements. They have not taken any of the statements or evidence I have provided to them into consideration. Their medical claims team understood the issue and agreed that this was not right. I requested an additional agent to review the incident report and Midvale insurance has failed to fulfill that request. 
    Regards,

    ***********************

    Regards,

    ***********************

  • Initial Complaint

    Date:03/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my auto insurance with this company and was not insured by them during the period they have billed me for. I can prove no money was given to them and they never had anything refunded back to me to create this balance. Ive called multiple times and have filed multiple requests to correct this issue because its severely affecting my credit score. No one at this company cares about me and no one will ever call me back for resolution. They are being fraudulent.

    Business Response

    Date: 03/25/2024

    March 25, 2024

    Better Business Bureau of *********
    ************************************************************************

    RE: Complaint File Name: ***************************:

    Thank you for making us aware of the comments from ***************************. It is a company goal to provide the best possible service to our customers. I have asked the appropriate department to research the concerns and respond directly to *************************** by April 5, 2024.

    To protect our customers' privacy, Midvale ***************** will not provide a copy of our response to the Better Business Bureau.

    Sincerely,

    *****************************
    Associate Consumer Affairs Specialist
    Midvale *****************
    *************************

    Customer Answer

    Date: 03/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I do not accept Midvales response to the fraudulent behavior.  I have called them multiple times on this issue and filed multiple complaints over the past months.  They were given multiple opportunities to correct the issue privately and they said multiple times they were making it a priority to fix the issue and that they would call me to resolve the issue and they have not done so.  That being said, I see that their response is that they are going to call me again and they want this case closed and they wont post the details of my case on BBB because they are protecting me and my information?  I want the details of my case put on the BBB website so everyone knows how I was treated during this matter so people can be held accountable.  This is the same company that just had a major security breach and no one could access their account details for weeks when you called them.  This has gone on for too long.  Beware

    Regards,

    ***************************

  • Initial Complaint

    Date:07/28/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought insurance from them on10/01/2022 and they canceled my insurance the next day without telling me. I found out because the tag office send me a letter and they said i did have insurance and to go to the tag office and fix it. When i told them it said its canceled they said they would send the paper work back to them, but informed that i was insured. Later i found out that nothing was fixed when I got pulled over by the officer and that i had penaltys from the tag office. They never wanted to give a refund and didn't pay me for the penaltys. So i called ny bank and showed them the proof on what i am saying. They gave me my money they did a 2 months investigaton. And now midvale insurance is demanding the money back and sending letter threating to go to collection

    Business Response

    Date: 08/04/2023

    August 4, 2023


    BBB of *********


    RE: Complaint File Name: *****************************:

    The attached complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.

    It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to ***************************** as soon as possible, but no later than August 15, 2023.

    Sincerely,

    ***************************
    Consumer Affairs Advocate
    Midvale Indemnity Company
    *********************
    *************************

    Customer Answer

    Date: 08/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    consumer gives bill as attachment 

    Regards,

    *****************************

  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Midvale Home and Auto never submitted a charge for an auto-renewal policy according to my bank. However, Midvale claimed they did--then later told me my card had expired. Again, my credit card instituation, CitiBank did not receive any request for payment. Payment was not received and they canceled my policy. Midvale claimed they sent me a warning letter, which I did not receive.As a result of insurance lapsing, I was fined by AZ motor vehicle division, and my renewal insurance rates skyrocketed because I had "lack of coverage." When I asked Midvale about re-instating they said company policy did not permit, even if they failed to charge on an auto-renewal. They said it was up to me to insure Midvale was paid. I guess "Auto renewal" does not mean anything -- and it cost me hundreds once my policy was canceled. I had been a loyal customer for years.Also interesting that ********************** system is frequently down. It took a few calls at differnt times of the day to get my account to pull up. I think some governing board ought to investigate their data.

    Business Response

    Date: 07/25/2023

    July 25, 2023

    BBB of *********


    RE: Complaint File Name: ***********************************:

    The attached complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.

    It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to ********************** as soon as possible, but no later than August 3, 2023.

    Sincerely,

    ***************************
    Consumer Affairs Advocate
    Midvale Indemnity Company
    *************************

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told by a rep that if I made a payment Id be reinstated, However, I was not and told I need to make an additional payment to be reinstated

    Business Response

    Date: 12/01/2022

    The attached complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.

    It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to *************************** within ten business days from the date of this letter.

     

    To ensure prompt handling and reply, please send all written complaints and requests related Midvale ***************** to:

     

    ***************************

Midvale Home and Auto is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.