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Business Profile

Hospital

Select Specialty Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Urgent Matter Regarding Discharge and Equipment for ************************* To Whom It May ********** 1/13/24, ************************* was discharged from Select Specialty Hospital following treatment for a leg infection. While I will refrain from detailing my concerns about his treatment during his stay, it is imperative to highlight areas for improvement.My primary concern pertains to the **************** particularly with regards to *************************. It was understood that upon discharge, an EZ stand and a lift chair would be in place to assist *******. Unfortunately, this has not been fulfilled. Despite his ability to pivot and transfer, additional assistance is required for him to stand. We were assured that **** would collaborate with insurance to facilitate the placement of these orders and have everything arranged before his discharge. Given *******'s extended stay at Select Specialty, it is perplexing that this has not been accomplished. I seek clarification on whether this lapse is attributable to communication challenges or operational inefficiencies. The burden of resolving this matter has now fallen upon his social worker and family, jeopardizing their home health support due to concerns about his safety at home.I urge your immediate attention to rectify this situation and ensure that the necessary measures are taken promptly. Your prompt and comprehensive resolution to this matter is greatly appreciated.Sincerely,*************************

    Business Response

    Date: 01/31/2024

    Due to HIPAA, Select Specialty Hospital-*******, **** is unable to respond to the complaint.

Select Specialty Hospital is NOT a BBB Accredited Business.

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