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Business Profile

Job Listing Service

Aviation Interviews

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a pilot job and asked them to cancel my monthly subscription, but they keep charging me the 39.99/month. I want a refund of the last charge they made to my card on 04-08-24 and for them to cancel the membership as I requested.

    Business Response

    Date: 06/01/2024

    June 1, 2024
    Better Business Bureau
    Re: Response to Complaint ID ******** *************************************
    Dear Better Business Bureau,
    We are writing in response to the complaint filed by ****************************************** (Complaint ID *********. We appreciate the opportunity to address the concerns raised.
    Upon investigating the matter, we discovered that **************** had created three separate accounts on our website with the following email addresses:
    ***********************
    **************************
    *******************************
    We thoroughly checked our records for all three accounts and found no phone calls or emails from **************** prior to April 11, 2024, requesting the cancellation of his account. If **************** has evidence that he attempted to cancel earlier, we would appreciate him providing this documentation for our review.
    On April 11, 2024, **************** successfully canceled his account, citing the following reason: Cancel Reason: I like the website but can not afford it.
    We believe that had **************** contacted us directly with his concerns, this entire situation could have been avoided. We encourage **************** to maintain better records and to reach out to us directly should any issues arise in the future.
    To address his complaint and as a gesture of goodwill, we have refunded the last charge as requested.
    We hope this resolves the matter to ****************** satisfaction. Please let us know if there are any further questions or if additional information is needed.
    Sincerely,
    The Aviation Interviews Team

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aviation Interviews did not cancel my subscription as requested and continued to charge my account ***** for months. As part of my cancellation I was told my account was deleted which in fact it was. I tried logging in to verify that it was deleted and I was told that there was no account with that user name. However, I continued to get charged ***** for five months following the cancellation. *** contacted them and they said that I never cancelled my account which I did 100%. If I didnt cancel my account then why when I attempt to login does it tell me that there is no active account associated with my email or user name?************* blank, ******************** will steal your money.

    Business Response

    Date: 03/11/2024

    Dear Better Business Bureau,
    Thank you for facilitating this dialogue and bringing ******************************* concerns to our immediate attention. We deeply value the opportunity to clarify the circumstances surrounding the accounts associated with **************** and to share the steps we have undertaken to address this matter.

    Upon a thorough review, we discovered that **************** had indeed created multiple accounts on our platform using distinct email addresses: ******************* on September 8, 2019, and ****************************** on March 12, 2023. The former subscribed and completed payments for the period of September to December 2019, while the latter was active and paid from July 2023 through February 2024.

    It is pertinent to note that **************** took actions to delete the ******************* account on July 24, 2023, a session of which can be referenced via this secure link session recording: ***********************************************************************************************************************************************; Importantly, this account had not incurred any billing charges since its last payment in December 2019.

    The crux of this situation appears to stem from the establishment of a second account (******************************) without subsequent cancellation or notification of the need for such action on our end. While we strive to accommodate our users needs, we operate on a clear set of terms accessible at: ********************************************* , which include the explicit requirement that All upgraded accounts MUST be canceled by visiting our cancellation page: ************************************************. Unsubscribing from ancillary services does not equate to an account or billing cancellation.

    In a gesture of goodwill and a testament to our commitment to customer satisfaction, we have proactively issued **************** four refunds, despite no obligation to do so under our stipulated terms. This action reflects our dedication to fairness and our desire to go above and beyond in supporting our customers.

    We hope this detailed account addresses the concerns raised in Complaint ID ******** and demonstrates our ******* effort to resolve this matter amicably.

    Sincerely,
    The Aviation Interviews Team

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for 30 days of upgraded service for $39.99 in January 2023, believing the service to be a fixed length which would end if not renewed. I used the service during that term, and then again between late April 2023 and early May 2023, believing the account had automatically reverted to the free version as a result of not renewing. Beyond early May 2023, the account sat dormant. Upon reviewing my year end bank statements, I discovered Aviationinterviews.com has been charging me monthly for the entire year, for a total of $479.88. The business claims I agreed to reoccurring charges, which I do not recall agreeing to. I have never received a bill or receipt from this business, or any confirmation via email or postal mail that would indicate I was signed up for reoccurring billing. I had zero interaction with and received zero communication from this business through at least 8 billing cycles. I am seeking a refund of all charges beyond the first 30 days of service.

Aviation Interviews is NOT a BBB Accredited Business.

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