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Business Profile

Mortgage Banker

Thompson Kane & Company, LLC
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Shaila S

    Date: 10/10/2022

    If I could give Thompson Kane a 0, I would. When we first started shopping for mortgages in late February, we spoke to Jim Cortese at Thompson Kane and he assured us that he was locking us in at a rate under 4%, which at the time, we were excited about, as the mortgage rates were starting to climb. He informed me that he would be in touch when he needed us to submit paperwork. I followed up with him every 10 days or so to check in and make sure that he did not need anything and that we were locked in. He assured me that everything was good. In late April/early May, our file was turned over to another loan officer who could not honor the interest rate that was promised to us by Jim. We informed that he we were shopping around and that we would still consider Thompson Kane, based on what they could offer us. He requested that we sign certain documents to pull our credit and submit paperwork. I signed the requested documents after I was assured that the paperwork would not lock us in with Thompson Kane. In June, after not much communication with them the weeks before, I was informed that an appraisal was completed on our house. I was livid, as they did not ask for permission and the house was not even complete. I told Thompson Kane that I Would not be moving forward with them. I also did not receive an invoice for the appraisal. Fast forward to September when I saw that Thompson Kane charged me $750 for the appraisal. I have attempted to follow up. The loan officer that I worked with after Jim is no longer there and I tried unsuccessfully to call and email other people at the firm to help. Finally, the branch manager responded with an email that basically said "oh well," you signed. DO NOT USE THOMPSON KANE! They will give you false promises, bad communication, and then screw you at the end.




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