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Business Profile

New Carpets

Carpets Plus of Wisconsin
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Carpets Plus of Wisconsin's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carpets Plus of Wisconsin has 4 locations, listed below.

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    Customer Review Ratings

    4.33

    Average of 6 Customer Reviews

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    Review Details

    • stephen b

      Date: 06/24/2025

      Built three homes in last 8 years and have used Csrpets Plus for each home. They have the selection I want and quality that new home buyers appreciate. They are excellent and cooperative to work with as each home they credit my account for any overage I didnt use. Their installers are prompt and get the job done on time and clean up after each installation. Will be starting a new home soon and Carpet Plus is where I go for my flooring needs.

    • Jenny N

      Date: 06/16/2025

      Carpets Plus is my go-to for all flooring needs because they are locally owned and their customer service standard is above & beyond. Whereas a lot of flooring companies are looking to make a quick sale, you can tell the C+ team really cares about my unique situation--like how the products will hold up with my kids, dogs, etc over time. I want something affordable but also want something durable and sustainable. It's refreshing to know there are still companies around that believe in excellent follow up service as well!

    • John L

      Date: 06/11/2025

      We had an excellent experience with Carpets Plus from the very start to the finish. Work was completed professionally and on time! My wife and I are very pleased with the whole process and will Use Carpets Plus for future flooring needs. I will definitely recommend them to family and friends.

    • Karla E

      Date: 05/23/2025

      We recently had our fireplace redone after a poor initial installation during our build process, and we couldn't be happier with the results from Carpets Plus of Wisconsin. From start to finish, the customer service was outstanding—responsive, professional, and genuinely invested in making sure we were satisfied. Michael, Ken and their entire team were exceptional and went out of their way to ensure we were satisfied with the end result. What really stood out was the team's exceptional attention to detail. They not only corrected the previous mistakes but did so while taking every precaution to protect our hardwood floors and built-in cabinets. The care and craftsmanship they brought to the project have completely transformed our living space. Highly recommend!




    • Cathy B

      Date: 12/11/2024

      My Carpets Plus experience was a nightmare from the beginning to the end. 10/17/24 hardwood arrived My salesperson assured me that their installers of my hardwood floors had 20 years experience. When 4 Mexicans, who only spoke broken English and were maybe 30 years old (if that) came to my door for installation on 10/22/24 I sent them away. Evidently they WERE my installers. 1st of all My salesman ordered the wrong amount of hardwood. After 2 bedrooms and 2 bathrooms were installed with tons of mistakes, the 2nd shipment of wood that came after 1.5 weeks was wrong. I finally called a manager. Waiting for a 3rd shipment took over a week again. I had to empty 3 bedrooms out TWICE!! Plus 2 toilets removed TWICE!! Then I find out the installers they assigned only do ceramic. A total tear out had to be done. DON'T GO THERE! I got my money back and went with a different company. The best thing that happened from this experience was getting a refund. I should have charged extra for damages to my woodwork and being inconvenienced for 2.5 months. I have pictures if anyone needs proof of this experience. As of 12/9/24 I was still without flooring until my new company started. I have a referral for this new company that's doing amazing work if you'd like.
      *****

    • Shawn and Kris P

      Date: 07/24/2022

      Shawn and Kris P

      Date: 07/24/2022

      We are absolutely in love with our flooring! We had CarpetsPlus do the carpet in our front room and a guest bedroom/office. We love the work so much we had the kitchen, dining room, hall and bedrooms with their plank flooring. Not only does it all look great, the installation was smooth and efficient. We worked with Ken on both projects. We live on the Dane/Rock county line and work in Madison and Ken was able to meet us at both the Janesville and Madison east store as well as at our home for our convenience. He also came out to check on the work that was done and was always available for any questions we had. Things are very chaotic right now with global supply chain issues and labor shortages and I was amazed that with both projects, we experienced no delays and the installers were topnotch professionals. CarpetsPlus is really a model business, we recommend them to everyone looking to do a flooring project.




      Carpets Plus of Wisconsin

      Date: 07/26/2022

      ***** and **** - Thank you so much for taking the time to share your impressions of our recent dealings. This is very kind of you. I'll share with *** and the crew. We appreciate the work. MP

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