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Business Profile

Online Retailer

Obsessions Beauty Boutique, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a fashion set size medium for $60 2 varsity jackets 1black and 1 white came up to $42 dollars a piece and a turtleneck sweater long sleeve for $21.59. She was passed my receiving date for my package and I was reaching out multiple times before I exposed her on ******** for being a scammer. She never paid me my money and blocked me. I reached out to her and since I didnt have a bank I paid with cash app. So I cant dispute it for my money back I paid $184.37

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased items through ZIP (QuadPay) on the Obsessions Beauty Boutique website (*************************************). This purchase was made on January 5th, 2023. I have contacted the company via email three times over the span of 5 months regarding my order #*****. They are not responding via email. I have commented on the Obsessions Beauty Boutique website regarding the status of the order, but the page deletes my comments and does not follow up. I have reported to ZIP (QuadPay) for a refund for not receiving my order.

  • Initial Complaint

    Date:05/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a jacket on March 2, 2023 for $51. They keep telling me the shipping is delayed due to covid but they cant provide a tracking number because they havent even shipped it. I had also asked for a refund and they said they do not do refunds.

  • Initial Complaint

    Date:10/26/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay 25 dollars every month through sezzle to this app . I order 4 items a month ago and never received them. I contact the business all the time and they tell me theyll send tracking information and never have .I keep trying and being Lenient but I want my money or my order.

    Business Response

    Date: 11/08/2022

    Customer order has been ship , tracking was emailed to customer 11/8/2022 , order will take off 11/9/2022 . Thank you 

    Customer Answer

    Date: 11/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear and 
    [Please type your response here.]I have no received anything from them since October 26th. And I dont want the order any more I ordered my clothes 3 months ago . I want my money back .

    Regards,

    ************************

    Business Response

    Date: 11/09/2022

    Customer filed a dispute with sezzle , the dispute in currently under investigation. 

  • Initial Complaint

    Date:08/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 6/19/22 with Obsessions Beauty Boutique out of *********.Its been alomost 2 months and never received.Facebook messages show they have been read,but wont reply.Phone message left. My order total was $51.98(I used Sezzle).

Obsessions Beauty Boutique, LLC is NOT a BBB Accredited Business.

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