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Business Profile

Pest Control Services

1st American Pest Control and Snow Removal, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired them on June 2nd gave 30 days if continue dust mite problem contacted on June 19th refused to come back and respray the decade of dust mite. Also refused to come back every 3 months. Told me to go somewhere else. I have been told over and over every reason in June why could not respray. Recently contacted and was told why I didnt do anything in 30 days and proved I did and they wont fix what they said they would do. Im very disgusted how we were treated by this company. We paid $325 for spray. Resprayed ********** days after the June 2nd then just gave me the brush off everytime I tried to get them to honor the 30 days. I also have every email from ***** and the company and all they said to me. Would love to send to you but dont know how to.

    Business Response

    Date: 11/29/2023

    We dispute this complaint, the information is in the attached document providing the course of events.  We have responded to the customers concerns and emails in a timely matter.  Given the erratic behavior and timing of the emails, we feel we have more than adequately tried to work with the customer, and we have met our obligations based on initial service and follow-up service. 

    Thank you

1st American Pest Control and Snow Removal, LLC is NOT a BBB Accredited Business.

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