Complaints

This profile includes complaints for JD McCormick Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JD McCormick Properties has 2 locations, listed below.

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  JD McCormick Properties

  101 N Mills St Madison, WI 53715-1136

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  JD McCormick Properties

  402 Genesee St Delafield, WI 53018-1840

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been renting with this company for 3+ years. Recently moved to another property and have had beyond a horrible experience. Firstly, we have had several maintenance requests in for months, and no one has been out to address those issues (broken doors, screens, bad seals around doorways allowing bugs in constantly). Our hot water used to be dangerously hot exceeding 137 degrees (I used a thermometer) and I was told there was nothing that could be done to lower the temp. Now we have had no hot water for the second day in a row. They have a vendor assigned but have not given me an update beyond that. We cannot do dishes, laundry, shower anything.

  Business Response

  Date: 09/01/2023

  Dear ****,
  
  We have received your Better Business Bureau complaint regarding unsatisfactory maintenance repairs in your new apartment home at ********************. We apologize that the service has not been completed as quickly as you had hoped. Summer is an incredibly busy time of year for our staff and they are working as quickly as they can to get through requests, while prioritizing those items that are more urgent. Your most recent request regarding the hot water heater came in right before a weekend to which our emergency maintenance staff responded immediately. Unfortunately, they discovered the hot water heater needed to be replaced and contacted several licensed vendors to replace the unit as soon as they could. It was replaced on Tuesday, August 29 and there should be no further issues with hot water. We understand this is an inconvenience to all residents in the building and we apologize that it could not have been replaced sooner.
  Regarding your other outstanding requests, it appears that all your requests indicate that our technicians do not have permission to enter your apartment and require them to contact you prior to entry. By not allowing the maintenance staff to enter your apartment when its convenient for them when theyre on site, these items take much longer to coordinate and schedule with you. Weve spoken with the technicians responsible for your property and they will try to schedule those repairs as soon as their schedule allows. Unfortunately,the inconvenience of these requests taking longer than anticipated does not warrant any monetary compensation. In the future, I would suggest allowing our technicians permission to enter your apartment so those requests do not need to be scheduled and can be completed much sooner. We appreciate your continued residency with us and hope things improve moving forward.