Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for a follow-up appointment with *********************** on August 31st 2023. I had previously consulted with her at this business' run-down office in west *******. I waited in their office for an hour and 15 minutes past the time of my scheduled appointment. During this, maddeningly, no one bothered whatsoever to tell me why I was waiting. Only after asking the man at reception twice, did he trouble himself to get on the phone. I should also point out I was the sole person sitting in this waiting room. When ************** finally showed up, without apology, she asked me if I wanted to keep the appointment. After waiting that long, of course I still wanted to keep the appointment! In retrospect I shouldn't have, owing to the extreme unprofessionalism, and as I was now too upset to have any sort of meaningful exchange with this person. In the time between this first horrible experience and the telehealth appt, I was fortunate enough to find another provider. Therefore, the moment the follow-up appt with ************** began, I informed her thank you very much, but I am being seen by another office and your services are no longer required. That was it. This phone call lasted all of a minute if that. My insurance had taken care of the original visit, yet I was still required to pay $20 out of pocket which I did the very day I received the bill on Sept 18th. Thus I was shocked to receive yet another $20 bill a week or so ago. Their billing department contacted me and said well, ************** reported you had a full session (which I'm quite sure is fraud), and your insurance has already been billed. I let them know there was in fact NO session, and you have a lot of nerve billing me. She then asked, "so you're refusing to pay?" To which I answered "of course I'm refusing to pay". That was the end of it, until today when I once again, received an online bill. Yes, $20 is nothing, but now it's principle. I would also not like to see this sham outfit affect my credit. Thank you.