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Business Profile

Restaurant Equipment Repair

General Parts Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Equipment Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I represent the Cedarville ************************ The requested service was to adjust the burners and calibrate the oven at the church. I am a trustee as well as chairperson. I contacted General Parts and requested the required service. December 28, 2022, technician arrived at the church at 8:00 AM and service completed to our satisfaction by 10:00 AM. Same day, I reach out to General Parts in the ******* ********* location to share my e-mail information and requested bill. I was informed, due to being a new customer, credit card would need to be used. Church does not have a credit card. I supplied my personal credit card and advised that I do have a self imposed limit for security purposes. Service Manager, **** advised the invoice would likely be less than $400.00. One week later, I call General Parts for invoice status, was advised invoice not completed. Received my credit card billing with charge of $821.82 from General Parts, with transaction date 01/12/2023. I called General Parts and requested copy of invoice. Invoice number ******* dated 01/12/2023. The technician traveled from his home in ****** ********* to complete the work at the ********** ******** church, which is no more than 20 miles one way. The church was the technicians first appointment of the day. We were billed for 136 miles of travel and **** hours of travel time. Total travel billed for work performed is $541.25. February 2, 2023, I mailed a request to the ********* office asking for a review of the invoice. I heard nothing and on February 27 I called the office, only to be transferred to the ******* location. I spoke with ****, and forwarded to him my communication for his review. I e-mailed **** on March 1, and he asked me if I was seeking a change in billing. I respectfully asked for a 50% reduction in travel expenses billed. Since that time communication has broken down and **** is not responding. The church wants to pay a fair price for the service.

    Business Response

    Date: 03/24/2023

    Our rates and service fees are set by the company, not the branch. Even though I do not remember giving the customer a set price. I will submit a credit for $410.91 with the understanding that General Parts will not service this account again. 

    Customer Answer

    Date: 03/29/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

General Parts Group is NOT a BBB Accredited Business.

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