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Business Profile

Wheelchairs

Rehabpulse, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchairs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21, 2022, the *********************************** sent a check, amounting to $1,029, to *********** for a Comfy ****************** Scooter. The check was accepted, but a scooter was never received. The Society has attempted to email and call, but have not received a response about the missing scooter.

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact this business by phone, and the recording states that it's not a working number. I have tried to go to their website, and it's not working. I need some service on my VIVE scooter that have purchased and still paying for. There hasn't been any communication saying that they were going out of business, relocating or anything.

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 31, 2022, my father, *********************** called Rehabpulse to order a motorized scooter. On June 1, 2022, his debit card was billed for $4992.27. On June 1 and 2, 2022, *******************, the salesman called my father and left a message that his scooter was on back order and would not be available until July 1, 2022. I can only assume that my father had another conversation with ******************* on June 10, 2022 because he was billed an additional $247.00. On June 11, 2022 my father was taken to the hospital with severe pneumonia and was medevac'd the same day to critical care in Virginia. He was lucid enough to tell me to cancel his scooter. I was unaware of the purchase. I called on June 12, 2022 and spoke to **** to cancel and request a refund. I spoke to **** many times to inquire why the refund had not posted and she blamed accounting. My father DIED on June 22, 2022! I called Rehabpulse on July 29, 2022 and was informed that **** had left the company. The power scooter was never delivered.I spoke to ***************************** on July 29, 2022 and was told the same old story. It is now August 8, 2022 and I need help with this issue. I need all of the money refunded to my father's account so that I can disperse money to my siblings

Rehabpulse, Inc. is NOT a BBB Accredited Business.

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