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Business Profile

Window Installation

LEI Home Enhancements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sold me windows, I financed through their finance lender ********. The contract was that LEI had authority to withdrawal the home improvement funds from this account as needed and they had exactly 6 months to do so before LEI was no longer able to request funds. I got a text message that LEI requested ******* from the ******** Account for the windows. The windows were then installed in my home in March/April. In May 2022 I paid the total to ******** of *******. LEI never requested any additional funds to be taken from the ******** Account and the deadline was June 2022. ******** then sent me a letter stating that the my account was paid in full for the funds that LEI requested and that they would be closing my loan account with them as there was no monies owed and the contractor had not requested any additional funds by the 6 month date,. NOW MONTHS later, I got a bill from ******** stating that I owe them ******** when I contacted them to discuss this the lady stated that it was a mistake because the person who worked there previously just didn't do their job and they didn't request the additional funds for the windows by the deadline. They didnt realize that this was happening and so I should refinance the windows for an additional *****

    Business Response

    Date: 11/28/2022

    *****, 

    We completely understand the inconvenience this may have caused you and we are sorry, but taking advantage of a small business and expecting them to pick up 50% of your job based on a small error is completely ludicrous and really shows your character. We will continue with the lean process if the balance is not settled. 
    thank you. 

LEI Home Enhancements is NOT a BBB Accredited Business.

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