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Business Profile

Dance

Cari Lynns Manty Dance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    UnresolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made several over payments on my daughter's dance classes resulting in $115 over paid after tuition. Additionally her $65 costume fee was paid at time of fitting and was also deducted from my prepaid balance. I am owed $180 in refund. MantyDance is stating I never paid and owe $185. I have provided bank statement proving payment and have contacted them several times. They continue to ignore my inquires.

    Customer Answer

    Date: 09/15/2022

    I was contacted again stating I have an unpaid balance and will start accruing late fees even though I've provided proof of payment.

    Customer Answer

    Date: 09/28/2022

    After being contacted via ******** messenger by Manty Dance I obtained additional proof of payment from my bank.  See attached. 

    Business Response

    Date: 09/28/2022

    ***************, has never been a customer of MantyDance competition team incorporated. This is a business not owned by ***************. This claim is about a business she has not participated in as it is a parent run, non profit, that raises funds for competition teams. 

    Customer Answer

    Date: 09/28/2022

    It appears the complaint was entered against the not for profit fundraiser not the company "Manty Dance". I have attached a screenshot of my account records they provided to me, a screenshot of my account in their app, and a letter from my bank proving payment, and can provide screenshots of the most recent conversation with the owner ***************** if needed

    Business Response

    Date: 10/11/2022

    Reading her proof she has given you says it all. We told her we dont accept bank drafts. Those never made it to our account and were declined by our processor numerous times. Our automated system shows every charge and eveyy try time we tried being paid for tht charge. Her stuff was continuously denied. No refund is necessary. You can clearly see all the denied charges with the balance still being 185. We also told her we dont draft on our own through *********. For es is not above our rules. I will ONLY set her account to zero we feel based on our accounting and the statements in front of us, we do not owe her money. 

    Customer Answer

    Date: 10/12/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Attached is a letter directly from my financial institution showing my payments were successfully processed.  ******** has also provided their contact information in the attached letter if further clarification is needed and to speak on my behalf.

    Regards,

    ***************************

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