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Business Profile

Home Builders

Mike Howe Builders, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** is refusing to leave us with a code-complaint, finished product. He is refusing to read our communication outlining our requests and descriptions of construction defects. Partial payment has been made (151k), contractor is demanding additional payments given (remaining payments are 35k at this time, although being disputed). The following are the noted construction defects: Repair holes in ceiling above ventilation duct, Ceiling Cracks-Patch and paint any ceiling expansion/settling cracks. Complete finish of Hardwood Floor- which is being billed for and he is demanding more money to provide a finished product. Wall Paint is peeling -**** told us this was a product/paint issue on 9/6/22. We have documentation in which he state responsibility for this. Later, he blamed us for use of painters tape on drywall painted approximately 6 months ago. Bathroom Door Handles/Lock Mechanism do not meet code/compliance. We have documentation of support of using these doors and subsequent billing of his crew to pull and install doors. Basement staircase railing was removed by ****/crew. He is refusing to return staircase to original condition. Installed exterior windows, billed for and paid by owners - 3rd party told us they were unfinished. No attempt has been made by contractor to complete these. We emailed him asking him what needed to be done to provide us with a finished product. On 9/22, contractor emailed refusing to put in additional effort until more payment is made. **** also stated he is refusing to read our communication of our concerns and construction defects. Additional concerns: witnessed/documented labor inefficiencies, "out of order" work resulting in work done twice/forgotten/missed or our time to correct, withheld lien waivers, no right to cure brochure given, reduced labor costs/increased profit margins without communication, materials removed from site without our consent, warranty info withheld.

    Business Response

    Date: 10/14/2022

    I have Hired and attorney

    Tell us why here...

    Business Response

    Date: 10/28/2022

    I replied to this a few weeks ago and noted that I had turned this over to my Attorney

    Customer Answer

    Date: 10/31/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    **** handed this complaint off to his attorney. 

    Regards,

    ***********************

Mike Howe Builders, Inc. is NOT a BBB Accredited Business.

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