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Business Profile

Online Retailer

DLT Trading, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from this company and paid extra for two day shipping. The package was delayed due to whether, which I know we cannot control. What we can control is how we treat customers who pay for their hard earned money and if a service is not rendered refunding people accordingly. DLT is defusing to refund the two day payment I spent. While I will never do business with them again, I suggest that folks do not spend money in expedited shipments and stick to their free shipping option. Im truly not upset at not getting my package in the time I paid for. Weather happens and we cannot control it. However, a company not making it right is truly unacceptable.

    Business Response

    Date: 01/30/2024

    This has been settled directly with the customer - we have found a satisfactory resolution for both sides. 

  • Initial Complaint

    Date:01/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a knife from the merchant, DLT TRADING. The knife never made it to me. The tracking info said delivered but I never received any package. I contacted the merchant and they advised me to contact ***** I did that and every number possible was only for automated assistance, none for speaking to an actual representative. I relayed that info to the merchant and they never got back to me. I filed a claim with PayPal to try and get the money back, but PayPal just goes by what the tracking info says. They prefer to just believe the merchant rather than helping out their loyal customers. I just want my money back for a product I didnt receive. I have attached the emails between the merchant and I. Please help me.

    Business Response

    Date: 01/18/2023

    This package was accurately delivered as confirmed by **** and Paypal investigations. 

    Customer Answer

    Date: 01/27/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The merchant didnt send anything pertinent that says the package was delivered to the correct address. The tracking info says delivered but the package never arrived to my home address. All I want is my refund for not receiving the order and for the item I paid for. 

    Regards,

    *****************

    Business Response

    Date: 02/01/2023

    Both our **** investigation and PayPal's investigations confirmed and agreed that the package was delivered correctly. 

    Customer Answer

    Date: 02/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Good afternoon ********************, I hope this email finds you well. Im writing to you through email because apparently my response to the above mentioned complaint didnt go through on the website. I responded to this complaint immediately. But the merchant didnt reply with any proof except for a tracking # that shows the item as delivered. I have never received this package and I have asked my neighbors in case it was delivered there or if they picked it up. None of them have the package and now Im down $200+ for an item that I never received. The merchant didnt offer any type of resolution when I first contacted them. I wouldve accepted a resend of the product to at least have something that I can say I have.  But instead Ive lost $275 plus dont have an item in hand. I just want Justice and fairness. Its not fair that PayPal nor the merchant are held responsible for this unfairness. Please reply at your earliest convenience. Thanks in advance.


    Regards,

    *****************

DLT Trading, LLC is NOT a BBB Accredited Business.

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