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Business Profile

Archery Equipment

Little Jon's Archery World, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Archery Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to the business multiple times about an online order that was never shipped. The company never responded to me, and I ordered the item over a month ago back in December. I would just like my money refunded.

    Business Response

    Date: 01/17/2024

    We use Big Commerce to process our online orders.  There are no messages through there and no calls from the phone number on your order to our phone number.  Just for future reference....what phone number have you called?  Where else did you message?

    Our system shows the hat was shipped but tracking has no activity so we did refund you.  

    I apologize for the trouble.

    Customer Answer

    Date: 01/17/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

Little Jon's Archery World, LLC is NOT a BBB Accredited Business.

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