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Business Profile

Medical Service Organization

Marshfield Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Complaints

This profile includes complaints for Marshfield Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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Marshfield Clinic has 63 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service date 02/06/2022 Acct #*******-0001 I have contacted them twice, my insurance company has also contacted them, they have my correct insurance information. For past 3 months they continue to bill me direct instead of sending it to my insurance company. They now have sent me a letter claiming I am past due from the bill that they have neglected to send to my insurance company, and have threatened to send it to collection. I can't help but feel they are deliberately not following customary protocol so as to make me pay a higher amount, or pressure me to pay a higher amount before they finally send it through insurance. This would cause me financial hardship to pay the full amount before it is sent to my insurance company.

      Business Response

      Date: 08/22/2022

      Good Morning,

       

      We appreciate this billing issue being brought to our attention.  The account is being billed to the insurance company today, 8/22/22.

      We do not have any record of the patient calling previously regarding this account.

       

      Thank you,

      *************************************

      Customer Answer

      Date: 08/22/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]
      I have been in contact with your 3rd party billing company since early June for a total of 4 times now. Your response that I have not contacted is completely inaccurate. Please look into things before you respond and give false information.
      Regards,

      *************************

      Business Response

      Date: 08/24/2022

      The main subject of the patient's complaint was a billing error, which was acknowledged and corrected.  Patient's initial complaint also stated that he contacted them twice, which was interpreted as contacting the hospital billing staff.  Upon review of the notes in the file, there was no contact documented.  Patient responded that he had been in contact with our 3rd party billing company a total of four times.  Now that we know who he contacted, I was able to verify that statement as correct. We apologize for any confusion.

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Marshfield Clinic billing appears to be rather incompetent as I have been dealing with a recurrent issue for over a year, with the latest issue having yet to be resolved. These are billing issues on my son's account # ending in **** (DOB 5/6/2021, initials MT). He has primary and secondary insurance coverage: 1) Cigna; 2) ForwardHealth. I have told MC this several times after my son's birth and with every single appointment check-in. First **** was received in the mail on 6/8/21 for $549. I called MC with insurance info and was told to disregard the ****. Received the same **** on 6/28/21. MC stated both insurances were listed but it was not forwarded to the secondary, and to disregard the statement. On 8/18/21, a **** for $305.33 was received. MC again stated both insurances were listed but it had not been forwarded to the secondary and to disregard the statement. Fast forward to 5/26/22, I received an alert on my credit report of a collection charge from ******************** from 2 MC bills-- $252.70 and $1282.40. MC stated statements and notices were mailed 7 times, although I received none. When provided insurance info, MC stated both were listed but the secondary somehow must've gotten missed as the bills were not forwarded there as well. I have been going back and forth since then but without resolution. ForwardHealth will not cover the bills as it is past the filing date of 365 days. Alliance won't take any action without instruction from MC. Marshfield Clinic has questionable ethics as this is their error and they do not remedy it. Now I have a lower credit score and am wrongfully $1535.10 in debt due to MARSHFIELD CLINIC'S ERROR! Please resolve by removing the collection balance owed and all derogatory collection records from accounts in my name, including patient account, collection agencies, and my credit report. Marshfield Clinic, time and time again, failed to see the secondary insurance listed, which is what lead up to all this. FIX YOUR MISTAKES!

      Business Response

      Date: 07/21/2022

      Thank you for the opportunity to review this concern.  I will be happy to respond when my review is complete.

      Business Response

      Date: 07/29/2022

      The complaint has been addressed via letter to the patient, concern is resolved.
       
      Thank you for allowing me the opportunity to address this concern.
      Sincerely,

      Customer Answer

      Date: 08/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *******************

    Marshfield Clinic is NOT a BBB Accredited Business.

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