Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 09/06/2024. We paid them $1532.00 for services to move us from two locations to our new house. Between moving from the second location to our new home, a box of my hats was not delivered. The value of the hats was around $1000.00. I filed a claim on 09/15/2024, and was told on 11/18/2024 that the claim had been closed. I was told they were unable to locate the box and that a form was signed that the truck was empty after the move. i asked if i was going to be reimbursed for the loss of my property, and i was told to contact the local franchise partner. I contacted ****** *******, who told me that they didn't find the box in the truck and that he had talked with the movers, and they claimed to not have seen it or taken the box.I went back along the route of the truck and didn't find anything along the way, and it was not left behind at the previous location. We had initially requested 3 movers, but were sent only two. they left several item behind from the first location, both outside the building and in the halls. they then wanted to upcharge us to have additional crew come out because the move was taking the original two guys too long. They did a terrible job loading the truck and a few other items were damaged in transport; but i was able to fix those. I would like to be compensated for my loss as most of the hats cant be replaced as either one off/custom made hats or are no longer made.

  Business Response

  Date: 07/21/2025

  #1 - this job was completed almost ONE year ago and customer is deciding to harass our company again?

  #2-After EVERY move, customers sign off on a bill of lading that our truck is empty, as this customer did, CONFIRMING the truck was empty. If the truck was empty, where did we put said "stolen box of hats?"

  #3-Customer filed a claim almost 2 weeks after the move stating they cant find a box of hats. Claims must be filed within 7 days of moving. This is noted and signed off on as well at the time of the move. If this box was so valuable, why did the customer not notice it was supposedly missing until 2 weeks later?

  #4-When client filed claim, they stated it was approximately $900 of missing hats, now its over $1,000 of missing hats?

  We do not have the clients hats, we have gone over this with them, they signed off agreeing our truck was empty at the end of the job and we will not be reimbursing this client. Furthermore, if they continue to harass our company, we will be filing a police report.

  Customer Answer

  Date: 07/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** **********
  

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  College Hunks ******* ****** loaded $2500 couch improperly on 7/25. Did not remove feet of the couch and loaded at a tilt on top of my belongings. This was not discovered until the couch was unloaded by Milwaukee College Hunks ******, who were much much efficient in the move and also expressed the error that the ******* movers had made in failing to remove the feet of the couch, resulting in irreparable damage. Following this I attempted to contact the supervisor, ******, for several months who said he was working on it. Unprofessional way to conduct business. Was unable to provide me with an answer in a timely window and has resulted in loss of $2500 couch.

  Business Response

  Date: 02/01/2025

  We loaded a truck for this customer on 7/25/24. We did not do the unloading portion of this move. We heard nothing further from customer after completing the load. Two months later, customer then filed a claim on SEPTEMBER 12, 2024 claiming we damaged their couch. Our claim process as provided in the paperwork to customers states any damage claim must be made within SEVEN days of the job. This customer waited almost two months to reach out to claim we broke their sofa? Furthermore, the truck being unloaded by a different company and them claiming we were the ones that damaged the sofa does not make it our responsibility! The fact that the customer did not mention or file a damage claim for almost 2 months after seems to point at them reaching out to the unloading company regarding possible damage and getting no where so they are now trying to blame us to receive a free move. Due to the policy provided and signed off on by customer at time of load, us not unloading the truck and nothing being said for 2 months, we remain in our position that we are not responsible for damage (if there is any) and will not be covering any claims made.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was not aware of the damage until August (as this is when the pod was unloaded) so the couch was inspected >7 days. Also, was not informed until now about 7 day policy? Confused as to why this was not mentioned before and why company pretended to go back and forth with me for several months. Disappointed by companys response and unprofessional conduct in regards to this complaint. Was expecting some form of financial compensation initially as this was expressed by company manager ******. If you had a 7 day policy you couldve just said that months ago rather than leaving me hanging for many months and having my hopes up. Unclear why you had me send videos and pictures of the damage to your personal cellphone if you had no intention of further action. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damaged goods during our house move. Vendor unresponsive.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date. June 27,2023 Amount paid $425.00 Piano was damaged Damage report was filled out and promise to repair or compensate for damage was made Numerous attempts have been made but no return contact has been received No account or tracking number was given. Only date, June 27; address,**********************************************************************. The name on record is *** (*****) ****.