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Business Profile

Boat Dealers

Valley Marine Mart, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We've stored our boat/trailer with them for 2 seasons now, and this will obviously be our last. Recently **** told us there was a mechanical issue that he fixed and charged us $450, then he brought our boat to the ****** in June of this year, where we rent a slip, where he parked it. While storing it or working on it, Valley Marine Mart ripped several seams in the canvas. This was an older canvas, and I'm sure it happens all the time. We paid just $75 to a repair shop to have the seams re-sewn later, so no big deal. The problem is, instead of telling us they had ripped the canvas when they dropped the boat off in our slip, they balled it up and threw it on the floor of the boat and never told us they actually dropped it off there at all. For 2 weeks we were calling them (since we live an hour away) to see if the boat was dropped off, and they never answered their phones or voicemails. Finally we called the ****** and the lady there went out and confirmed our boat was there in the slip, but uncovered. We drove up immediately (mid-June) and saw the condition of the boat. It had been sitting uncovered in the rain and storms for 2 weeks and incurred a great deal of cosmetic damage. The carpets and upholstery was significantly water damaged. And we quickly discovered there was mechanical damage as well. For another month we tried calling Valley Marine several times a week, leaving messages and they never called us back. I finally reached them by phone on 8/4/22 and **** (owner) told me he was not going to return our trailer to us until we paid for the $450 repair he had made. I explained to him that the damages they caused greatly exceed that amount, and he said, "I won't let you talk and I won't listen to you." They are unreasonable and they have now refused locked our trailer up at their business.

Valley Marine Mart, Inc. is NOT a BBB Accredited Business.

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