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Business Profile

Auto Accessories

Sounds Car Audio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My alarm doesn't work. We can jack up the car let it down and the alarm doesn't go off. When we asked how to get the temperature in the car he told me it husband had to figure it out. We called him and he did not call us back. Actually we called twice, no return call.

    Business Response

    Date: 03/25/2025

     

      Hi *****,

      We are sorry that we missed one of your calls. We are committed to making sure you are satisfied with your purchase and we offer a lifetime warranty on our work. Your husband did stop in by us with these questions over a week ago and we were happy to answer all of his questions as well as add a better external temperature sensor at no charge per his request. We also explained that an alarm does not respond to a vehicle being tilted or towed and that a special tilt sensor was required. There is no alarm that I am aware of that has this built in as it's a special part designed specifically for this. We offered to order him the part and install it for free to make him happy but he left just telling us that he'll think about it.

     Again, all of our work comes with a lifetime warranty and if there is anything else you would like us to check out don't hesitate to ask.

     

                                                                                                Thanks,

                                                                                                           Sounds Audio

      

    Customer Answer

    Date: 03/31/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set up an appointment to have my subwoofers.And amp audio cords uninstalled. They were cut and not uninstalled all.the way from the radio as discussed. The wires were not taped and caused further problems to the car after falling out of dashboard and getting wet.2

Sounds Car Audio is NOT a BBB Accredited Business.

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