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Business Profile

Auto Services

Midas Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Incident: 11/16/2023 I went in for a diagnostic on my car a 2016 ****** Altima that i was having issues with rubbing and grinding when I pressed my brakes. The store advised me I needed rear brakes and rotors the store tried to charge $600 for parts on my car and for the same parts I was charged $200 from the Advance Auto Store that the store was receiving the products from. Midas completed the work and charged $249 for the work without the parts when I drove off from the lot my car was still making the same sound that I went into Midas to have fixed. i went back the next day and was told because i bought my own parts that it was the parts because they was cheaper however it was the same products Midas use. I have tried contacting the company by corporate and has not been successful. i need my car fixed with the money I have already spent to fix it.

    Business Response

    Date: 12/06/2023

    To Whom It May ****************** customer in this complaint is fabricating the details. The customer came in for a brake inspection because she was experiencing (grinding noise). We have a price for brake pads and rotors. She did not like the price because it was out of her price range. She went to the local parts store and picked up her own parts. We gave her the labor cost to install her own parts with no warranty. She at first was reluctant to but she then agreed to it. She is now complaining of other noises. She purchased (on her own) cheap parts. She claims that the parts are the same as we quoted her, but this is not accurate. She went to the parts store and purchased the cheapest thing she could afford. We spoke to her and the grinding noise was resolved. the noise that she is hearing is a metallic noise from the improper quality of pad she purchased. Her invoice clearly states that there is no warranty. She signed it. There is nothing that we are or willing to do. 

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