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Business Profile

Electric Heating Manufacturers

Williamson-Thermo Flo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Heating Manufacturers.

Complaints

This profile includes complaints for Williamson-Thermo Flo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Williamson-Thermo Flo has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I purchased a boiler in 2015 from (Williamson Thermoflo) the boiler is now malfunctioning and is still under warranty but the boiler company refuses to honor the warranty to either repair or replace the boiler. They are claiming due to improper operations and maintenance that the boiler failed even though we have a Contractor and PSE&G gas and electric Company maintain our boiler and never mentioned any improper operation and maintenance on our part.

      Business Response

      Date: 12/29/2022

      Hello, 


      We would be happy to investigate this complaint.  In order to do so, the complaint is missing relative detail.  Please provide the model number and control product number of the appliance, as well as the warranty reference number that was issued for this case by our warranty dept.

      Thank you, 

      *************************
      Williamson Thermoflo  

      Customer Answer

      Date: 02/08/2023

      After gathering info and documents, I forwarded the info requested by Weil McLain last  week Just touching base with you to see if any further contact or discussions have taken place between BBB and Weil McLain..

      Business Response

      Date: 03/17/2023

      Thank you for contacting us with your concerns. *** ********************* has reviewed your claim.  *** limited warranty for GSA Boilers states the following:


      This warranty does not cover:

      4. Improper Burner Adjustments, control settings, care or maintenance. Information is included in the installation instructions, Owners information and/or star-up, Service and Maintenance instructions, and other printed technical material furnished by the manufacturer with the boiler. 


      *** photos from the original claim were reviewed with our ***************** Agents.  ***re were several things noted in the photos, but additional photos of the piping would help.

      *** photos clearly show the failure being due to Oxygen Corrosion. This is caused by a combination of things, to include but not limited to the following.

      1. Repair leaking vents, traps, piping and any other source of steam and water
      loss. This will reduce the amount of make-up water, which, in turn, reduces the
      amount of oxygen introduced into the system and makes the pH of the water
      easier to control.
      2. Maintain proper boiler water line as recommended in boiler manual.
      3. Do not drain boiler after heating season.
      4. Maintain pH of boiler water between 7.0 and 8.5.

      Enclosed is a copy of your Limited Warranty for your review and records. We thank you for the opportunity to review your claim.

    Williamson-Thermo Flo is NOT a BBB Accredited Business.

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