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Business Profile

Garage Door Repair

Precision Overhead Garage Door Service
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Precision Overhead Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precision Overhead Garage Door Service has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 28th, 2023 Precision Overhead Door came to our home to fix a broken cable on the garage door. They replaced the cable and replaced the bottom door brackets. The brackets they used we found out later were not for our brand of door. This caused the 2 bottom panels of the door to buckle and caused the door to shift off center and is now crooked. Also, the rails were improperly adjusted causing the weather stripping to tear. When we noticed these issues we called Precision and they made another call to our home. A different Technician came on August 30th and confirmed that they installed the wrong brackets and the other work performed was done incorrectly. He told us we would be a priority and would hear from management soon. This was after he throughly investigated the situation and took many pictures to document this information. After not being contacted by the company, we called them on September 5th. We spoke with the Operational Manager. He said that new brackets were ordered and did not know he was supposed to call us. He needed to talk with the 2nd technician to confirm that there were other issues with the door. He called back on September 6th, after the agreed upon time and left a voicemail that they would replace the torn trim, bottom brackets and adjust the rails. On September 8th we called back to confirm the voicemail that was left and spoke with the office manager *******. Explained the situation to her and how we thought the problems should be resolved. She said she would call back later that day with information. When she called back we were told they would meet on September 11th and we would hearback with a resolution. We did not hear anything from them, and called back on September 18th and were told we would hear back from Operational Manager within the hour. It is now a day later and we have had no phone call or contact of any kind. This has been going on for 3 weeks, and the door has been under stress the whole time, we need it fixed!!

      Business Response

      Date: 09/20/2023

      To Whom it May ******************* and ***** have had positive contact today (9/20/2023) where we were able to schedule the final repair and agree on what needed to completed.  Due to the repair not being up to standard, Precision will refund the original repair cost to ****.  **** also has *****'s cell phone number should there be an issue.  

      **** and ***** discussed how the overall process could have been different.  **** has been a customer of ******************** in the past and we value his time as a customer and want to make sure that we make this situation right so we can continue to have him as a customer going forward.

      V/r

      *********************, Operations Manager, Precision Overhead Garage Door

    Precision Overhead Garage Door Service is BBB Accredited.

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