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Business Profile

Nursery Stock

Johnson's Nursery, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 160 containers of ******* Lavenders for our Landscape from Johnsons Nursery **** *****************************************, on 5/30/2022, that costed me $2760.00 + Tax. The store never explained that there is no guarantee for all perennial sold from Johnsons Nursery when I ordered from them. All Lavenders were dying after I planted them a week later. Only less than 10 Lavenders survive and they are continuing dying now. When I called and went to store to complain the bad quality of their products, they said their Limited Guarantee is printed in the bake of your receipt. Store manager said ******** that is perennial has no guarantee at all after the plants were out of their store. However, I was not told that policies in the first place when I made the orders. I would not order/buy any plants from any store with NO guarantee if I was told that all sales were final and not returnable. I believe NONE will buy anything from this kind store with secret store policies. As I know, all perennials sold from other box stores like *********** Lowes and more are covered by one year warrantees.

Johnson's Nursery, Inc. is NOT a BBB Accredited Business.

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