Complaints

This profile includes complaints for Continental Properties Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Continental Properties Company, Inc. has 70 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Continental Properties Company, Inc.

  W134N8675 Executive Pkwy Menomonee Falls, WI 53051-3310

• 

  Authentix Cartersville

  5000 Highway 20 NE Cartersville, GA 30121-5316

• 

  Springs At Mcdonough

  325 Southpoint Blvd McDonough, GA 30253-7404

• 

  Springs at Lily Cache Creek Apartments

  1150 Lily Cache Ln Bolingbrook, IL 60490-4615

• 

  Avanterra Wolf's Crossing

  615 Starling Cir Oswego, IL 60543-1147

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being overcharged by this company the told me to notify them when I will be will the complex I I send an email on 04/16/2023 they stated they never received the email I have proof I am sickly person. The *************************** is requesting my medical documents which is so unprofessional they are charging me $1429 one month rent saying I never communicate and I did communicate with them this is unfair treatment I am very ILL PERSON WHERE AM I GOING TO GET THAT MONEY FROM WHEN I HAVE MY MEDICAL EXPENCES. This need to be looked into

  Business Response

  Date: 05/03/2023

  We have done a thorough investigation into this matter regarding this resident. After discussions with the onsite team, documentation review, and customer service assessment, it is our opinion that all reasonable and courteous communication was given to this resident in order to avoid being assessed the mutually agreed upon Insufficient Notice Fee. The resident did indeed reach out to ** via email on 4.16.23 (Sunday) at approximately 5PM  EST. We promptly replied via email to the resident at approximately 9AM EST on 4.17.23 with instructions to follow on how to properly submit her Notice of Intent to Vacate as email submission does not meet our mutually agreed requirements. It was our hope that she would at that time submit her Notice of Intent to Vacate according to our instructions to avoid any fees. However, this did not happen. After we did not hear from the resident,we followed up with another email on 4.25.23 asking her intentions and to submit a Notice of Intent to Vacate. She visited the office on 4.27.23 to submit her Notice of Intent to Vacate with no prior additional communication beyond her initial email on 4.16.23. At that time we did accept and process her Notice of Intent to Vacate.. We did then work with her by scheduling the charge of the Insufficient Notice fee to be assessed on her account in June instead of an immediate charge on her account as a way to work with her financial situation. 

• Initial Complaint

  Date:04/22/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having a constant problem since I moved in 2022 with a noisy neighbor above my head with a large dog. It started in November 2022, To date nothing has been done to resolve this issue. I had a sit down with the ******* ****, ****** from Continental, and with the neighbor. The neighbor refused to comply and to keep her dog quiet. I was offered 2 options by the regional ******* *** to transfer into another unit with a $500 incentive to offset my moving cost or I could terminate my lease as long as I try to give notice. She said I had until December 24th to decide, or the offer would be off of the table. The asst ******* *** who was onsite showed me 2 available units. 1 unit was a handicapped unit and the other was also very small than what I have been paying for. I was advised by *** that he did not see why they were giving me a hard time when they let tenants terminate their lease all time when there are problems. I am a single mother of 3 young children and of course I could not find a place that soon. I had utilized all of my savings to move to Posner Springs. I have been complaining to the ******* **** and sending her videos of the noise since the meeting. This has taken a toll on myself and my children's health. This happens daily as well as nightly. I continue to record, and nobody has done anything to this date. I have relayed everything to the ******* still nothing. I finally found a new place to live for my children and I and now the regional ******* *** presents me with the options like I am not victim, but instead of the problem. Option 1: If you move out by 4/30/2023 - Term Fee $5,280 + Insufficient Notice Fee $5280 = $10,560 Option 2: If you give a 60-day notice - Term Fee $5,280 + rent for the next 60 days Option 3: If you move at the end of your lease - you will just be rent responsible. Nothing has been done to my neighbor. Not only do I have the noise, I also have a palmetto bug problem. Lack of compassion and service is all I have rcvd,.

  Business Response

  Date: 05/03/2023

  Thank you for bringing this to our attention, we are sorry to hear that this has caused an inconvenience and frustration to you and your family. In November of 2022, we were initially made aware of the noise from your neighbors dog and we addressed your concerns with a thorough investigation. We invited both you and your neighbor to the office,with hopes of reaching an amicable resolution between the two parties.Unfortunately, an agreement could not be reached. The Regional Vice President offered you options to relocate to another apartment of your choice and asked that you respond with your desired selection. On April 19th, 2023 you connected with the *** about the noise from the dog. We offered options to settle the account on April 25th, 2023. The resident returned keys on May 1, 2023, without written notice. At this point we have offered the resident options to settle her account and are awaiting her response.

  Customer Answer

  Date: 05/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have been in contact with the ** ********************* since my filing. However, the response that the business provided has been fabricated. First, I did advise that I was moving in writing and via telephone to the ** ******************. I also received a phone call from someone named ****. The business was also provided a 7 day letter to fix the problem or I would hold rent or move out. The problem was not fixed as I indicated before, so I was left with no choice but to move out. I only was offered a 2nd transfer when the company learned that I was moving. I sat there for months without a resolution. The only truth the company has stated is I did have a sit down with my neighbor and there was no resolution to the noise problem. After the sit down it made matters worse and created a lot of tension. I then asked if I could transfer to another unit. I want to be clear that I was not offered a transfer at the beginning, it was me who asked if I could. The ** did try to give me a transfer, but I was only offered 2 choices. The first choice was a handicapped option with poles and a ramp inside the apartment and the 2nd choice was a smaller unit that would not even hold all of my furniture. Both were less desirable than what I had occupied and I am not handicapped. I sat for months watching people transfer and still enduring the problem. I complained constantly to the manager ******************** and phoned the staff on a constant basis. What did I get? Nothing. **** advised that I could move out and not pay any fees because of the problem. **** was even trying to help me find a place. I have all of the phone calls, text messages, and even have witnesses on what I had to endure and the conversations that we had. My health has deteriorated because of this, and my blood pressure was constantly high every time I had gone to the doctor. I have been treated unfairly and I am the victim. The company acts as though I just wanted to get out of my lease. I am a single mother of 3. Who has money to keep moving? I spoke with ******************, and she advised me that they would wave the early termination fee and all I would have to pay was the insufficient notice fee. I received a balance due notice for over 7K and was advised that if I sign the release they would reduce the balance. I had an attorney to look at the release and he advised that I could not sign a one sided release. The release indicated all of the credits, but never provided a total amount that would be owed after the credits were deducted. If I would sign the release I would give up all of my rights and they still may not give me the credit as they state. I have asked numerous times what would the total amount be once the credits are deducted. I was advised by the ** that she cannot give me that answer. I advised that I cannot sign a release that is one sided and wide open without knowing what the total amount would be after. If a company was really trying to resolve the issue, they would graciously provide the amount owed with no problem. All it appears is that they want me to do is sign the release and give up all of my rights. The company acts as though they are the victim., but I am. I have videos for days and nights that displays the noise. I also have the photos of the bugs as well. I also need to mention that my daughter had a Palmetto bug in her bed and that was brushed off as well. I have tried to resolve this issue amicably, but it doesn't appear to that it will be resolved as they are unwilling to provide me with a total amount after providing a credit. Technically I do not think that I owe anything as I am the one that has been inconvenienced and the company has failed to own up to their rules that they have provided in their lease agreement. That is a neighbor must control their pet and it cannot disturb the neighbors.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never heard of the complex until I saw it listed on my credit report and rental report which caused me to get denied housing. I never lived there. Potential landlords even confirmed this when trying to do a resident verification. Ive suffered damages due to it being on my credit. Remove the entry on my credit and rental report. Send letter confirming I never lived there and that process of correcting my credit and rental reports is going on.

  Business Response

  Date: 04/20/2023

  This complaint did not specify which of our properties the issue was stemming from. We were able to reach out to the complainant for further details. After investigation, we unfortunately found that she was a victim of fraud, someone applied at our community using her social but a different name.  They cancelled when they were asked for addition information for a conditional approval and had stopped payment on their fees. The collection agency we use was contacted and they have closed the account for her. We apologize for this inconvenience, but are glad we were able to assist in this resolution. 

  Thank you,

  Springs at ******** 

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at the springs at ********** 4-5 years ago. Recently I was reviewing my credit history and noticed there was a bill off 660$ from springs at ********** with an apartment address that I never lived at. This is a derogatory **** against my credit! After finding out this information about this bill that was not even mine I contacted springs at ********** and spoke to ****** (the office manager) on Feb 25th, 2023. She said she would look into it and get back with me that day. I have called three times in the last week and have left voicemails for her or springs at ********** to return my call in reguards to this matter. Alongside, I have contact ncs to have this removed and they stated to have me contact springs at **********.This needs to be removed from my credit immediately, due to the fact that I have never owed this company any money and I wanted to report negligence on behalf of not returning my phone call in a timely manner.

  Business Response

  Date: 03/20/2023

  Good afternoon, 

  My name is ***************************, I am the community manager for the Springs at ********** in ********** ****. I spoke with *********************************** from our home office that originally received this complaint. While it is true ************** previously resided here from 8/31/2017 to 10/25/2018, he did come back on January 31, 2021 and apply again. I have attached the ledger for you showing where his payments were recalled due to ***. He was contacted by the assistant community manager about the *** and he neglected to pay the fees. I also included a copy of the activity tab showing this as well. 

  Please feel free to reach out to me at ************************************ or ************ if you have any questions. 

  Thank you, 

  ***************************

   

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/4/22, I applied for an apartment unit at Springs@************ Apartment.  I resided at this apartment community previously during the pandemic.  The online application and administrative fees were $65 and $200 plus $300 security deposit.  I paid the $565 with my application online.  The manager emailed first that they needed an additional $109 for deposit (when I have an excellent credit score and rental history), the next email state my income ratio did not qualify (I am paying $1425 now), third email stated she needed me to bring the income awards letters to the office (I am living in ********).  Manager ***************************** put all these stumbling blocks in the way and I full qualified for this unit.  This screening practice is unjust.  I was my $565 back.

  Business Response

  Date: 03/24/2023

  We thank this resident for his loyalty to the Springs and wanting to be a returning resident. He applied for an apartment in May of 2022. Unfortunately, with the market shift we could not qualify him based on income and not meeting the 3x the rental amount to qualify. We processed his final account statement and sent it off for refund in May of 2022.  He  did reach out in June 2022 inquiring about his refund, which we then reached out to our accounting deportment confirming this payment was scheduled to be sent.  Until receipt of this letter we, at Springs at **********, were un aware that he had not received his refund.  The accounting department has cut a new check for the full refund amount of $500.00 and sent it to the address provided. We have reached out to our accounting department for another confirmation of payment and received confirmation of payment being sent out 3/23/2023. We hope this will resolve the matter and appreciate the patience and understanding that sometimes things get missed and we are glad that we could find a speedy resolution. We sincerely apologize that he has had to wait for his refund. We are happy to follow up with him with a tracking number once we receive it.
  Sincerely, 

  Community Manager

  Springs at Lauren's ********

  Customer Answer

  Date: 03/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I walked into The Springs and met *****, leasing agent and immediately asked him if the property had a specific model that had the stairs. ***** said, Yes, we have that here, its called the Studio Grand Overlook. He told me I can show it to you and took me on in person tours. I toured 2 units one with stairs and one on walk in level. I was excited for this model. ***** wasnt there one day, ****** said, I can help you and email you a quote on that *************** you apply. I applied BEFORE Thanksgiving. Finally, on 12/5/22, ***** said Youre Approved. I went to view the unit, I was shocked. It was NOT the unit Id asked for or been promised I told ***** that. Ever since that time, Ive asked over 4-5x to be switched into the Studio Grand Overlook Last week, ****** and 2 others said, NO you need more $$$ The unit they chose to put me into is ultra-small, it WONT fit all of my furniture. There were TWO Specials run. I was DENIED ALL Specials. At my move in Special was, move by Dec 21st & get $500.00 off for ********** ** December-Special was move in by December 28th, get $1000,00 off Dec & $500.00 of ********. I asked was DENIED. I PAID my FULL January rent, OVER. My original quote was $1309 for courtyard. I PAID $1335.00 the actual cost of the Studio Grand. Theyve DENIED me Specials and Unit Style I said I wanted. While bypassing me, they put other people they preference. I want to switch to the studio grand ********** asked for and get ALL Specials of 2 months I was entitled but denied. I want AT & T working **ternet, the Thermostat that they gave me that didn't work during Freezing Temperatures to work, the Tub that needed resurfacing fixed and the Front Gate BROKE 2 wks, working. I need the hot/cold h2o - wash not constant hot! A car with flat tire ** tags front/back needs moved off ***************** over me STOP using illegal drugs, giving me SEVERE Asthma.I don't want a need for maintenance all the time. They new I was arriving

  Business Response

  Date: 03/24/2023

  
  We thank you for choosing to make Springs at ****** your home. Our number one goal is to ensure that all of our residents love their home with us and receive superior customer service from everyone on our team.We thank you for giving us the opportunity to address your concerns and find the perfect apartment for you. All of our move in specials are determined based upon multiple criteria including application date, move in date, and length of lease. Each special we run is for a limited time, but all qualifying applicants will receive the special they leased with. When you applied on November 21st we were offering a concession of $1000 off December for any move ins that took place during November. When you applied for an apartment with a move in date for December, this disqualified you from receiving that additional discount.Although we did run a new special in December, it was only valid for new applications taken after December 2nd. Having applied in November,this special also was not valid for your move in. I apologize if we were not able to fully answer any concerns you had with the specials prior to your move in. In addition, as part of our application process, we verify income for all applicants and require every household to make a minimum of 3x the monthly rent. When reviewing the income you provided at the time of application, we were only able to qualify you for the Studio Grand Courtyard based on the current leasing prices. After moving in, and discussing with you the desire to transfer to a larger apartment, you were able to provide us with a new source of income. This allowed for you to meet the income requirements for a larger apartment and we approved a transfer into one of our first floor one bedrooms.Prior to transferring, I am aware of difficulties with the thermostat in your apartment, which resulted in our team having to order a new thermostat. Due to this inconvenience, we did place a courtesy concession on your account and were able to rectify the maintenance issue. Since transferring January 12th, we are pleased to know that you are enjoying your new home with us. It was our pleasure to work this out for you with no additional fees or penalties, and are glad we have found the perfect apartment for you at our community. Our team is always here to provide assistance for all of your needs. As always, please contact us with anything you need so that our on-site team can assist you quickly.
  
  *******, Community Manager

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You said I was owed a refund and yet have not paid me. I have called and the employees will not help me.

• Initial Complaint

  Date:09/12/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a Lease Agreement with ******************** in ************ ** and moved in 9/1. At the time the property was advertising a $1,500 credit toward Oct and Nov rent and they are telling me I am not eligible for the credit. I asked the property to provide me with the specific restrictions that prevent me from receiving this credit and they refuse to reply. They also made an error on the original lease agreement and I pointed that out to them and was sent another lease. I signed the lease under duress, intimidation, coercion (a threat to send me a notice to vacate) which they did. All I wanted was an understanding of why I was not availed the ************************************ signed by me that said I only wanted an 11 month instead of 12 month lease. With the threat in place to send me a notice to vacate, they never responded to numerous emails and phone calls where I asked for the specific 'restrictions' that apply to the credit and a written statement signed by me that I wanted an 11 month lease

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivering a resident to her rental at Springs on a windy day, a table umbrella which was not properly secured flew over the fence of the recreation area into their driving area between rentals and damaged our car. They will not respond to our request for ok to have the car repaired for $3,218.12. We sent them a estimate from Caliber Collision in Savage **.

  Customer Answer

  Date: 09/27/2022

  this complaint has been resolved.  After Springs received out
  Conciliation Court notice on Friday, they contacted us and resolved the
  case on Monday.
  
  Thank you for your help,