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Business Profile

Roofing Contractors

BCI Exteriors, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week, I scheduled a free consultation for Monday, October 21st. Although the consultation went well, it's now Wednesday, and I still haven't received any proposal or estimate for the work. On Monday, I was told that I would receive the estimate later that day, but when Tuesday came around, I still hadnt received anything.I left a voicemail on the Project Specialist's direct line, and he texted me immediately, stating that I would receive the estimate later that day. However, its now Wednesday, and I still have not received anything. Around 10:00 AM, I called BCI Exteriors, hoping someone would have the quote on file to email me. I was informed that the same Project Specialist would send it over once we confirmed my email address. Now its 5:31 PM, and I still have no estimate.I already feel uncomfortable with having strangers in my home, especially without my husband present, and this lack of follow-up feels deceiving, unethical, and unprofessional. All I want is my estimate. The frustrating part is that I received this referral from the Better Business Bureau. It seems like everyone is becoming shady.

    Business Response

    Date: 10/24/2024

    In regards to your complaint. Our Project manager had to get special pricing for your insulations quote. This was communicated to you after the appointment the next day.   It is not unusual for quotes to take up to 3 days to receive.  We feel that our Project specialist was on top of communication and he sent over your Contract on Wednesday night via email at 5:35pm. 

BCI Exteriors, Inc. is BBB Accredited.

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