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Business Profile

Colleges and Universities

Concordia University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not informed through mail about a balance told by vice president I was being charged for a summer class I elected to take and not give any explanation to ***** charges appearing two years later.

    Business Response

    Date: 02/17/2025

    Respondent sent an email early on a Saturday morning Feb, 8, 2025. Told us she would tell *** if not hear back by Sunday (next day). CUW answered on Monday (next business day) as *************** is open Monday thru Friday (not weekends).

    Respondent received prompt response to her inquiry. 

  • Initial Complaint

    Date:07/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is overcharging me for tution and they keep putting a hold on my account after they told me when I signed up in the beginning i would be on a payment plan and they use that as an excuse for overcharging me and don't abide by the rules. They say its policy to put a hold on your account but if that's true why when they signed me up they were not honest about all of this. They used sales manipulation tactics to get me to sign up and I would like to be refunded for all of the trouble I went through as a customer or at least 50% of it. They manipulated me to sign up for the master's degree making many false promises and none of it was true and now I just want a refund for all the devious tactics because I would have been at another school that would have been more honest.

Concordia University is NOT a BBB Accredited Business.

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