Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/3/20 Date of service 10/18/20 Paid provider, WRS, $345.75, per invoice and EOB from Anthem 10/29/21 Received new EOB from Anthem, indicating an Anthem overpayment to WRS of $244.05 11/10/21 Anthem confirmed WRS owes me $244.05 11/10/21 I contacted WRS to request credit, told it would be in the mail in 30 days 1/18/22 I contacted WRS to request credit, told it would be in the mail in 6 months 1/18/22 I contacted Anthem to request their help ***** at Anthem opened Case #************** He confirmed overpayment on account with ******* at WRS ***** indicated check will be in the mail in ***** days 3/4/22 I contacted **** at WRS She said case was sent for review on 1/18/22 with no activity since. She saw no indication anything would be done 3/4/22 I contacted ****** again to request help ***** at Anthem said WRS would make amends right away 3/8/22 ***** left message to say WRS will contact me directly. He spoke to 4 different parties. He told WRS this is unacceptable.3/9/22 I received a message from April @ WRS, the billing manager She said check would be sent in 6 weeks. She put it on a priority list.9/22 I left a message for April @ WRS. Never called back.9/22 I followed up with Anthem. They closed the case. No longer had a record of case.1/23 I worked through my Patient Advocate for several months with no results. 5/7/24 *********** provided by *** at ER visit. Amount owed to WRS after insurance $27.89 11/21/24 WRS put me in collections for $27.89 after sending just one invoice 12/24 Phone # to resolve WRS billing issues no longer accepts messages ************ I don't know what else to do. This is crazy.

  Business Response

  Date: 01/07/2025

  WRS has conducted an account review and confirmed that the patient is owed a credit in the amount of $244.05 from the August 2020 date of service in which both the patient and the insurance paid for the service rendered. 
  

  More recent services have been rendered to the patient on May 7, 2024 and November 4, 2024.  There are outstanding balances of $***** and $5.14, respectively, on the patients account.  To remedy this situation, WRS has issued payment in the amount of $211.02 ($244.05 ***** 5.14 = $211.02). The check has been issued and will be mailed today to the address on file.
  

  I regret that the patient had this unfortunate experience.  If the patient would like to discuss this further, I can be reached at ************.
  Sincerely,
  ***** ********

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently recieved a bill from ****** ********************** Debt Colletor on behalf of Wisconsin Radiology Specialists of ************************************* of *********, **.I have tried multiple times to contact them at the number liste for this location and not been able to get through nor leave a message. I have even called other Wisconsin Radiology Specialists locations numbers and have met a dead end. I also have called the billing department of the. clinic and they were only able to explain half of the problem. From what I could gather, I'm being billed seperately for the same procedure. They also provided me with a different contact number for Wisconsin Radiology Specialits. This debt has not appeared on my credit report yet but I am frustrated because there dosen't seem to be any solution to this situation and there hasn't been any other letters to warn me this bill potientially being placed in collections. I have no

  Business Response

  Date: 06/27/2023

  The patient called our billing department on two separate occasions. During the calls, the representative explained the text messaging used to notify the patient of an outstanding balance. The representative further advised the patient to contact the insurance company to dispute the non-covered service denial.
  

  The following is a list of methods used to communicate the outstanding balance:
  03/31/23 1st text statement sent
  04/05/23 1st paper statement sent
  04/12/23 2nd text statement sent
  05/30/23 auto-dialer call made, patient heard message
  06/08/23 account sent to ******************************* (OAC)
  

  We asked the representative to contact the insurance company regarding the non-covered exam denial.  ********************* told the representative that the non-covered denial should have been designated as not patient responsibility per the patients policy.   This charge originally fell into the denial queue,but unfortunately, the representative that worked this account transferred the balance to the patient before contacting the payer. We will provide additional education to this representative. 
  
  We have pulled this account back from OAC and adjusted the balance in our system.  
  

  I regret that the patient had this unfortunate experience.  If the patient would like to discuss this further, I can be reached at ************.

  Customer Answer

  Date: 07/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I do not accept this response. When I called the number for Wisconsin Radiologist Specialists, a woman answered. When I started to explain my issue, she told me she would have to direct me to the billing department. So, confirmed with whether or not this was the number for Wisconsin Radiologists Specialists in which she replied yes, the corporate office. She then told me that there billing number is not listed and told me that I need to talk with someone named ****** and provided me with a number with her extension. I called the number and was directed to a voicemail with someone named ************************* from my physician's billing office but not the physician or hospital or company she works for. I don't know what to think of any of this. This all screams red flags to me. In the response to my complaint the explain what happened on their end but they never sent me a warning letter, I never heard an automated message. The date of this procedure was in 2022, I was never made aware of anything amiss until I got a text message one day.
  
  Regards,
  
  ********************

  Business Response

  Date: 07/06/2023

  The patient was provided the phone number for ***************************** as direct contact to avoid the automated phone system.  Our personnel share this information on occasion to address urgent questions/issues.  We apologize if this signals to you a red flag; it was intended to be a gesture of more direct customer service.
  To provide additional details regarding the timeline for this encounter:
  12/1/22: date the services were rendered.
  12/5/23: date the claim was submitted to insurance.
  1/5/23: the insurance company responded with payment.
  Again, I regret that the patient had this unfortunate experience.  If the patient would like to discuss this further, I can be reached at ************.