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Business Profile

Boat Builders

Golden Hawk Canoe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Builders.

Complaints

This profile includes complaints for Golden Hawk Canoe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Golden Hawk Canoe has 2 locations, listed below.

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    • Golden Hawk Canoe

      PO Box 237 Merrill, WI 54452-0237

    • Golden Hawk Canoe

      W1556 Robinson Dr Merrill, WI 54452-9593

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/8/23 ******** for 10" Traditional Canoe i. can't get response by email, phone, has these business filed for bankruptcy. i need help on a refund any help would be apprecied thank you..*********************** ***** ******* ** ***** ***********************

    • Initial Complaint

      Date:09/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had placed an order with Golden Hawk LLC on 02/08/2023 for a canoe. They asked that I pay in full so they could order the materials and start building the canoe as soon as possible. I wrote out a check which was cashed within two weeks of the order being placed. After not hearing from the company at all for over a month I started to make attempts at contacting them to get a rough idea of when I can expect my canoe. After many attempts I finally got a response that the order would be ready for pick up early spring of 2023. When spring has come around I had been told that there are 4 orders ahead of mine and that I should call back in a couple weeks. I called back and was told that my canoe was in the build process and should be ready in 2 more weeks. After this I have made daily attempts leaving voicemails, and emails to get a response to when I can expect my order but only to be ignored. I have seen recent posts on ******** on their company page that people are experiencing similar issues. It is now late summer and I still have yet to receive my order, a response, or even an excuse for the hold up. I have sent many emails and voicemails and Im not sure what else I can do. A local website even did an article about the company praising them for their product, history and business. In this article the owner goes on to explain that it only takes **** hours to build a single boat. This is a slap in the face to customers who have had to wait up to a year to receive their order and been fed lies to about when they can expect their order to be delivered. I had made several plans this summer where I would need the boat I ordered to either camp and navigate terrain to guide other fisherman. I have had to cancel trips and reservations or even rent boats to make up for the equipment I do not have because Golden Hawk has failed to deliver. Please help me.Thank you,

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date: Ordered from ******* over the phone on 5-5-22 at 3:45pm. Order number is 2012534.Paid $2,219.98 via CC over phone... Owner ******* told me to expect an August 2022 delivery.More than a year later and no communications from company. Sent multiple request via email and phone calls to refund my money. No response.I did get one response in a demand email letter I sent on April 10th 2023. See attachment. His response was he would have it done in a week. Months later and still no response.

    • Initial Complaint

      Date:06/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 2/8/2023 golden hawk took out ******** out of my bank acct, for a ***************************. i havent heard nothing from them. i called, sent email and no response. i need help do i get a canoe or my money back

    Golden Hawk Canoe is NOT a BBB Accredited Business.

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