Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Backwoods Construction was hired to replace a rotten bathroom floor and flooring. When they, removed the rotten flooring, it was replaced with plywood that was higher than remaining floor which would cause the vinyl to tear in time and cause a trip hazard. The toilet was not secured to the floor, he attempted numerous times and finally said he did not know what else to do. He had a cut and tears in the vinyl he put in. He had caulked around the toilet, that was not necessary, and looked terrible. The caulking around the vanity and wall boards also looked terrible. He did not cut the bolts off from the toilet that bolted it down to the floor (not well secured). The helpers had tracked in tar all throughout the house from a previous job. After they left I went down to the basement and found that the water connections were leaking, called them and they came back. Initially I was told, that where it was leaking, was not where they worked. It was indeed where they had tried to repair the water lines. In the process of removing the toilet, they broke the water supply line to the toilet. In the process of trying to repair it, they cut the wrong supply line (cut the supply line to the sink). Then cut and attempted to repair the supply line to the toilet. Both connections he tried to repair still leaked. He added more glue on the outside of the leaking joint and it still leaked. Still leaking, he said they had to run to town for connectors, this was at 5:30 in the afternoon - being very frustrated asked them not to come back. Everything that they did had to be re-done - which we found out that he had put new plywood over rotten plywood, used the wrong bolts to anchor the toilet ****** (used self tapping metal scews to secure the toilet ****** and new subfloor), did not replace the toilet ******, which in time would cause the toilet to leak. Replacement vinyl had cuts and tears, water connections needed to be replaced.

  Business Response

  Date: 05/31/2023

  I was hired to do subflooring and flooring was originally allowed to remove trim and put floor in properly then day before I'm going to this job *** wife called saying they do not want trim removed and were worried about drywall damage asked if I can Culk it I informed them trim is cheap but willing to do it however they want it done when I showed up to do job first thing *** did was asked for money off bill because they didn't want trim removed and didn't want whole subflooring done I took 40 off as we were pulling subflooring toilet line broke I drove to town got one tried helping him with his toilet that I was not hired or being paid to do I then told him after being there for 13 hrs I couldn't get it any tighter and had to go home when I got to town got message saying there's leak drove back to there house find vary small leak I told them I'll get new part and come back out when I got to town was told not to come back after few days they told me if I didn't give em money back they would tell people how bad  of of job I did and if I gave them money they wouldn't I told them I was willing come fix anything they had problem with they then had family members go on ******** to bash my name and harassing me after that they told me they no longer want some of money but all of it and if I didn't pay they would go to bbb