Reviews
This profile includes reviews for Church Mutual Insurance Company, S.I.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 17 Customer Reviews
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Review fromEdward E
Date: 02/23/2024
1 starEdward E
Date: 02/23/2024
Our church had been with Church Mutual for many years. Their rates keep going up for no reason, to the point where we had to switch providers. We found several other insurance companies that were thousands of dollars cheaper and with better coverage. I made all the calls to cancel our policy months in advance. On the phone everyone was polite, but Church Mutual still sent us another months bill for the month after the cancellation date. After two years we had to pay that bill that we didn't owe. That one month bill was for the month after the cancellation date as I said. I felt as if I was dealt with in a very dishonest way, all this for one months bill. We always pay what we owe, but no one wants to pay a bill they don't owe. My suggestion is buyer beware.
Church Mutual Insurance Company, S.I.
Date: 02/26/2024
Hello ******, thank you for the review. We work hard to keep providing great service and prices to our customers. We respect your choice to leave, and we hope to have the opportunity to work with you again in the future. If you are ever in need of assistance, please contact us at *************. Thank you.Review fromAlthea S
Date: 01/09/2024
1 starOur Church has been insured with Church Mutual Insurance Co., S.I. for more years than the membership is able to remember. We have never filed a claim until September of 2018, (Hurricane ********). The claim was paid, and we were able to make the necessary repairs to our sanctuary and our fellowship hall. We continued to pay our monthly premiums without hesitation. After worship last Sunday, (January 7th, ****) we reviewed the mail we received during the week and found a check in the amount equal to the last two months premium for 2023. On Monday, January 8th I contacted the company to inquire about the check. After being put on hold for about five minutes, I was advised that a refund was issued because the policy is no longer in force. When asked why it was not in force, I was advised that the carrier chose not to offer a renewal due to our lost history. When I advised that we have only ever had one claim which was for damages due to hurricane ******** in 2018, I was told that the 2018 claim was the reason for the non-renewal. I was further advised that a non-renewal notice was issued in July 2023 advising that our coverage would no longer be in force effective September 16th 2023. Needless to say we never received the notice. Before I retired I worked in the insurance industry for more than 42 years, and I have never heard of cancelling a policy for one claim. Especially when the coverage had been in force for at least more than 20 years. And I certainly have never heard of non-renewing a policy five years after the claim was filed. There are hundreds of churches in our denomination that are insured with Church Mutual, and I will make sure they are all made aware of the tactics being used by Church Mutual.Review fromChester B
Date: 10/12/2023
1 starChester B
Date: 10/12/2023
It took me six weeks to get a certificate of insurance. The company continued to complicate the process and offered no help to get it resolved. I ask for it to be referred to a supervisor and they ignored my request. I later found out that the supervisor was part of the problem so no wonder he ignored my request. There are deep seeded problems with this company and I would not rely on them for anything.Church Mutual Insurance Company, S.I.
Date: 10/13/2023
Hello *******, we have received your feedback and have shared this with the appropriate department. We truly value your experience and thank you for reaching out. If you ever are in need of assistance, please contact us at **************, or send an email ****************************************************************** Thank you.Review fromCarline D
Date: 07/25/2023
1 starCarline D
Date: 07/25/2023
For 30+ years we have had Church Mutual for our house of worship, payment religiously without hesitation. Never filed a claim prior to 2021 during the IDA hurricane/storm season. Church Mutual turned their backs on us, when we needed them, they were no help to us. we filed a claim they denied it and we appealed and they upheld their original decision. Money takers and grabbers I say.Church Mutual Insurance Company, S.I.
Date: 07/27/2023
Hello *******, we are sorry to hear your experience with us was negative. We truly value your feedback and would like to address your concerns. Please send us an email at ******************************************************* with your policy information and claim details so we can assist you further. Thank you.Review fromMaurice B
Date: 04/20/2023
1 starMaurice B
Date: 04/20/2023
I must say that our experience with church mutual has been one of the worst experiences yet. We have their auto insurance. The experience with that part of the company has been a disaster. I've spoken with several reps and adjustors who simply put, have giving me the run around. You can hardly reach your personal adjustor and when you leave messages, they are hardly returned. I call today to the escalation department who had a rep transfer me to a person who had retired. This is unacceptable! It is an experience that leaves your anxiety levels at their all-time high. I've tried to be very patient, but this is totally ridiculous.Church Mutual Insurance Company, S.I.
Date: 04/28/2023
Hello *******, We truly value your feedback because you experience is important to us. Please send us an email ********************************************************************** the best way to contact you and we will reach out directly. Thank you.Review fromJerry L
Date: 03/29/2023
1 starJerry L
Date: 03/29/2023
As a church we hardly ever use our insurance but when a tree fell on our office building we had to work with them to try and get help. The two major complaints I have with this company is 1) The complete lack of communication and 2) the dishonesty of the desk adjustor. I called our adjustor to ask why my emails were not being answered and was told that he had not received any emails from me. Once I opened my email "sent" account and started to read them to him and the dates they were written he acknowledged my email but didn't respond. This is called lying and we should do better than that. Also just know that if you need help through your adjustor that they will not respond. The only time I received a response is when I used the word "lawyer" in a message. Just a shameful way to do business. Our church will be shopping our insurance.Church Mutual Insurance Company, S.I.
Date: 03/30/2023
Hello *****, we sincerely appreciate you bringing this to our attention. Your feedback is important to us because we truly value your experience. We understand you may have engaged legal counsel. If so, please have your attorney contact us directly to continue communication. Thank you.Review fromSteven H
Date: 03/16/2023
1 starSteven H
Date: 03/16/2023
I feel that Church Mutual is unethical, and reading all the online complaints and bad reviews this seems like a consensus opinion. They refused to renew our policy after 30 years without a claim. I feel like I was red-lined since they said they drew new coverage boundaries, and I'm suddenly on the wrong side of the line. They communicated to me that I'm at risk since their late notice may not leave enough time to find a new carrier.Church Mutual Insurance Company, S.I.
Date: 03/17/2023
Hello ******,We truly value your feedback. We understand the importance of having coverage and we take your concerns seriously. If you have any questions, please do not hesitate to reach out to our customer service team at **************************************************************** or ************** for further assistance. Thank you.
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