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Business Profile

Radon Testing

Radon Mitigators

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct.20, 2022, we paid Radon Mitigators to provide and install a radon mitigation system at the home address provided. Some time after the system was installed, I started hearing an unusual and constant hollow, vibrating noise. I have turned off every appliance and had a plumber and handyman here to check the noise. Both said it was from the radon system. I have called the company for advice in the past. For example, during the winter, the system froze, so I contacted the company and was told to put a larger diameter discharge hose outside, which I did. I have called three times about this noise issue and now my calls aren't being returned. I don't know what to do and the noise is extemely annoying. In addition, I am concerned that the vibration is damaging to the system and even our house. Please have Radon Mitigators live up to their warranty and fix the issue.

    Customer Answer

    Date: 03/12/2024

    Consumer advised the BBB the issue has been resolved. 

Radon Mitigators is NOT a BBB Accredited Business.

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