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Business Profile

Household Appliances

Spectrum Brands, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Appliances.

Complaints

This profile includes complaints for Spectrum Brands, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spectrum Brands, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Remington **************************** ****** from ****** on 7/17/2024. The razor worked great for 9 months and over the past 6 weeks or so the battery has lot its ability to maintain a charge. It will charge, but only enough to shave about half of my face. I let Remington know about this issue on May 23, 2024, and after providing a copy of the receipt, photos of the serial numbers and razor itself along with other needed information by them, they are not taking care of the problem. I let them know that I am willing to mail the ****** back, but not until I have a replacement in hand to be able to use. I have been very loyal to Remington Shavers for over 35 years and their customer service has not been helpful at resolving this problem. I would like the bbb to help get this taken care of for me. I want the razor replaced with a working model. Thank you!

      Customer Answer

      Date: 06/09/2025

      I have been speaking with Empower **************** about getting this ********************** ****** replaced but they have not been very helpful.  I want Remington to send me a new ****** to replace the one I purchased less than 10 months ago that no longer holds a charge.  They wanted me to send the ****** back so they could evaluate it.  I do not believe that I should be out any more of my hard earned money or time sending back a ****** that I have proven purchase date, serial number and send over photos.  They have everything they need and if they send me a pre-paid label I will be glad to send it back, but that is not my responsibility.  I simply want them to replace the ****** with the same model, no better, no worse.  I purchase a product expecting it to work and last longer than 10 months.  This is defective and they know that. 

      Thank you!
      **** ******

      *************

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a Power Xl Air Fryer on 11/25/2022 and also purchase an extra warranty to protect unit. The air fryer stop working on August ****************************************************************************** that first year goes through the company warranty to contact them which i did by phone first at ************** and also explain to them that i purchase this unit as a replacement of the same model that i purchase 2 years before and stop working completely it wouldn't turn on at all and after exchanging emails and telling them about how frustrating it is to have another unit that i pay for again stop working is aggravating. I'm not happy with the results first they say send documents of receipt and pictures of unit and i did then the game started with them telling me that they were going to replace unit buy i have to pay ***** for processing fee and i responded back if that was their way of standing behind their product that don't even last a year then they write back saying that is an upgrade and they have to charge ***** for shipping and don't have to return damage unit they just want money for me to pay to have a replacement and i don't think is fair they selling garbage and then want costumers to pay for replacements if they want another unit

      Business Response

      Date: 09/05/2023

      Thank you for making us aware of this complaint. The guarantee/warranty on this product covers replacement of the product, excluding postage and handling. However, as a goodwill gesture we processed a no-charge replacement order for Mr. ********* on August 24. 

    Spectrum Brands, Inc is NOT a BBB Accredited Business.

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