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Business Profile

Personal Trainer

DrJohnRusin.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 29, 2024 or there about I spoke with Dr ***** via Zoom to discuss him possibly training me for weight loss, nutrition, injuries I was working on healing since he is a PT Dr. ** spoke about all my needs at the moment and continuing physical therapy as I worked with him. He did try to rush me through the process so start right away by the first of January 2025. He did mention the price of $199 per month which I thought was reasonable for all that I was getting since he would review my form and analyze what I was doing everything correctly to avoid more injuries. He guided me to affirm and entered all my information and I now know it was a loan that would be deducted from me monthly and paid to him in advance $2388 total. I never received anything from him in writing, I assumed since we discussed my issues that is what he was providing. He also requested I send my PT records for injuries which I sent. **ll to date all I have received are videos for exercise and stretches. Nothing else but videos. If he had told me videos were all I was receiving I would never have gotten a loan for $2388 to pay him. I had not previously ever used Affirm for a loan like this only for small purchases so I really didn't do proper research and obviously I should have gotten everything in writing. I have only been using his service for 1 month. I asked him for a refund for the remainder of the year only and now he will NOT respond to me at all. He has gone silent. I only want a partial refund for the months that I will not be using Feb through Dec 2025. I feel because I didn't know better he swindled me..I have attached the remaining balance and my messages that have been unanswered.

DrJohnRusin.com LLC is NOT a BBB Accredited Business.

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