Business Profile

Roadside Assistance

American Automobile Association of WI

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Automobile Association of WI's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

53 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They changed my address on new insurance policy without my permission an canceled policy with inadequate info I provided necessary documents for address issues they won't reinstate for period they cancel for initial price an won't refund money or have management contact me
Business Response
Date: 03/31/2023
HELLO
THE INSURED STARTED AN AUTO POLICY ON 11/04/2022 STATING HE LIVED AT ***************************************************. UNDERWRITING DID AN ADDRESS REVIEW AND MVR SHOWS HIS DRIVER LICENSE WAS LISTED AT ****************************************************** ADDRESS. THE CHANGE WAS MADE ON 11/04/2023 AN EXTRA PREMIUM WAS APPLIED DUE TO ADDRESS.
INSURED CALLED ON 03/01/2023 TO ADD A MEMBER BUT WAS ADVISED POLICY WAS CANCELLED. AGENT DISCUSS REASON FOR ****** AND ADDRESS. THE INSURED STATED HE DIDN'T CHANGE ADDRESS DUE TO MOVING. INSURED WAS ADVISED CAN BE AMENDED IF HE CAN PROVIDE PROOF OF RESIDENCY. THE INSURED SENT IN A ********* BILL WHICH UNDERWRITING DECLINED AS PROOF. THE POLICY CANCELLED DUE TO NON-PAY. A PAYMENT OF $1780.80 DECLINED. INSURED HAD UNTIL 02/21/2023 TO REINSTATE POLICY. NO PAYMENT WAS EVER MADE SO NOW EP IS OWING FOR COVERAGE OF $46.49.
AFTER REVIEW OF POLICY THE UNDERWRITING DECISION WILL STILL APPLY.
AAA-AUTO CLUB GROUP
Customer Answer
Date: 03/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*******************
Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on today's date 2-24-23 I called to cancel my AAA membership. My current policy with them is until June 15, ****. They informed me that they would not be able to return any of my months for the months that will not be used. I paid for an entire year of membership and I am cancelling it before the year is over and they are refusing to return the month owed to me for the remaining months I will not be using their service.Membership number *******************
Business Response
Date: 02/27/2023
Per our AAA Membership Handbook, if you ask to cancel, your membership will expire without renewal at the end of the current term, but no dues will be
refunded. Memberships cannot be canceled mid-term. There are no refunds for membership as service is provided until expiration.
Customer Answer
Date: 03/01/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
I will spread the word about how shady AAA is.
Initial Complaint
Date:01/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November I filed a complaint against AAA and about December 15th the complaint was resolved as AAA agreed to refund the money for the car battery. I have not received the refund and although I have contacted AAA 3 times asking when the refund would be sent I have not received a response from them. Unfortunately, I don't remember the BBB complaint number, but it is filed on your system. Can you help me get the refund that they promised both of us they would send.Thank you
Business Response
Date: 01/23/2023
We spoke with ************** on 01/23/2023 via telephone and the matter was resolved.
Customer Answer
Date: 01/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:01/05/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My parents have Tripple A. Battery needed to be replaced. After AAA battery installed car no longer driving past 20 mph. Car has to be towed to body shop Body shop charged for another battery stating battery that was installed by AAA was a faulty battery. Second battery installed. Attempted to contact Tripple A more than ten times via telephone.
Customer Answer
Date: 01/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Matter has been resolved. Thank you
Regards,

*******************
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AAA has had horrible customer service lately and I have been waiting over nine hours for roadside assistance for towing and battery jumps for a couple different vehicles over the past months. I paid out-of-pocket and I have turned in the receipts to where I was supposed to via email and a paper copy sent to AAA address, and I still have not received my refund in full. Please refund my money in full AAA owes me $1167.82. Thank you.
Business Response
Date: 01/06/2023
We spoke with ******************** on January 6, 2023 via telephone and the matter has been resolved.
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AAA used to be really good and now they are horrible. I have reported it multiple times to AAA /supervisor. I want my money back for a tow that I had to pay for out-of-pocket which is $596.08 and then I also want my annual dues for 2022 reimbursed which was a little over $200. I will not be having AAA anymore once my subscription expires August 31 of 2023. Horrible company horrible customer service. I'm not sure what happened because I used to love being a AAA member but not anymore. I have to do all AAA's work for them every single time I call nobody knows what they're doing and it's just insanity.
Business Response
Date: 12/27/2022
We spoke with ********************* on December 17, 2022 and December 20, 2022 via email and are working diligently to resolve this matter for them. We will provide an additional update once we have closure on this case for *********************.
Initial Complaint
Date:12/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
in May of 2021 I had a problem with my car not starting and contacted AAA. They sent out truck which tested my battery and told me I needed a new battery and offered to sell me one. They told me that the battery was guaranteed for 3 years and if I had a problem all I had to do was call AAA and they would be out and if necessary replace the battery. I asked did I have to carry the receipt with me and they told me I did not need the receipt because the battery was labeled as being an AAA battery and the date of purchase was listed right on the battery. 1 1/2 years later I have a problem with the battery and all of a sudden the service that was promised was not provided. AAA contacted a service station who called us and said they wouldn't be able to replace the battery as that is not a service offered in our county. I would need to move the car back into the county where I got the battery from in order for AAA to honor the warranty. I called AAA back and they did some research and promised to send out someone who could replace the battery. Another service station contacted us and told us we needed to produce the original receipt - we told them that we were told that because the battery is labeled with AAA and the date installed we did not need the receipt. They declined to honor the AAA policy and told us we would have to pay for a new battery. AFter waiting all day for someone from AAA to come out and take care of our problem we went out and purchased our own new battery. I would like a refund for the battery I purchaed in 5/2021 and an explanation of what services you offer that go across counties. There is no value to keeping AAA if it only works in my county.
Business Response
Date: 12/15/2022
I spoke with *************** via telephone and the matter was resolved.
Customer Answer
Date: 12/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:12/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Oct 24,2022 at 1:17pm I filed a no fault claim with my insurance company aaa when I was done with my claim I was given a claim number #********* and I was given a claim adjuster *********************** ************ on the same day *********************** had given me a call in the evening time she asked for my information and I explained that I have insurance on 2 vehicle full coverage on my new car a 2014 ***** Equinox and I have liability on my old car on it last leg a 2008 Buick Lucerne so when *********************** look up my information in her system she then stated well there is a a mistake with your insurance and I asked how she said well I see that you have liability on your new car and full coverage on your old car so I said well that wrong and why would I put liability on a new car and full coverage on a old car that's on its last leg so *********************** told me I have to go back in the office on tomorrow because now the office is closed to see the agent that did my insurance to have it changed so I went in on Oct 25,2022 and I explained to ********************* that he had made a mistake on my insurance and that he had did the insurance backwards ********************* did state to me in a letter that he met with me in the office discussed May 25 in the office meeting in which a **** ****** was being replaced with a 2014 ***** Equinox and *** said she instructed agent ********************* (me) to add full coverage and liability to the 2008 but that was not done we did make the correct changes on Oct 25,2022 but still later I still had problems I was now told that the changes had to be dated for Oct 24, 2022 in order for my claim to be approved so now that change was not done so then I'm told tell *********************** to submit the paperwork for agent Error and that was not done so now after calling aaa on several occasions back and forth now no one from aaa wants to claim fault so nothing was resolved and now my claim is denied because of my agent ********************* mistake so now I'm blamed for something that I didn't do he did j.z
Business Response
Date: 12/02/2022
Hello
As per notes it looks like your policy is still under review due to coverage issue. It could take a few weeks before a decision can be made regarding your coverage issue. Please continue to speak with your claims adjuster for updates.

AAA-Auto Club Group
Customer Answer
Date: 12/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have already been waiting on a respond from AAA since October 24, 2022

Regards,

************************
Business Response
Date: 12/05/2022
Hello
Thank you for your concerns. Due to policy still being investigated, you may want to speak with claims management if a decision has/hasn't been made.
AAA-AUTO CLUB GROUP
Customer Answer
Date: 12/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I HAVE BEEN DENIED BY THIS COMPANY AND I HAVE REACH OUT TO UPPER MANAGEMENT ALSO THIS WAS AND AGENT ERROR OF **********************

Regards,

************************
Business Response
Date: 12/06/2022
Hello
**************** per notes the claim department has made a decision regarding your claim. You have reached a portal where we don't have authority to override any decisions regarding your claim. This type of complaint would have to be address by a manager not an adjuster. I don't show any notes from a manager stating a conversation with you. Once a decision is made, we can't override that decision. I advised you contact your adjuster and find out what would be the next steps to your denial.
AAA-AUTO CLUB GROUP

Customer Answer
Date: 12/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear I have spoken with *************************** a manager on several occasions and nothing has been done and even still my paperwork is still incorrect there are still things that agent ********************* still didn't fix my insurance paperwork are still wrong and things were done and added without my consent by agent ********************* I have made several attempts to fix this matter since Oct 24,2022 this company has lied and don't want to accept that their was and agent Error by **********************;

Regards,

************************
Customer Answer
Date: 12/19/2022
I tried but the are not returning my calls at all or they forward my calls so as of yet nothing has been resolved...
Customer Answer
Date: 01/20/2023
I have not heard from the consumer at all.
Business Response
Date: 01/23/2023
WE RECEIVED THIS SAME INSURANCE COMPLAINT THROUGH THE DEPARTMENT OF FINANCIAL AND INSURANCE SERVICES AS WELL. SINCE DIFS IS THE ***** IINSURANCE REGULATOR WE ARE REVIEWING THE COMPLAINT AND ARE REQUIRED TO RESPOND DIRECTLY TO THEIR OFFICE IN WRITING. DIFS WILL DETERMINE OF WE HANDLED THEM CLAIM COMPLIANTLY WITH ***** LAW. THANK YOU, AAA-THE AUTO CLUB GROUP
Customer Answer
Date: 01/30/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

************************
Initial Complaint
Date:11/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AAA left me, my wife and my child abandoned. After waiting 2 hours on a busy freezing freeway with our seatbelts on hoping no one would run into ** they canceled our service request and no phone call. At the 1 hour point, the sheriff's office got my wife and daughter off the freeway. After 2 hours and 20 minutes, I walked off the freeway to go to a gas station and called for a taxi home. Not a good way to celebrate Veteran's Day. I was denied service. Lied that about having my car picked up, being towed, impounded or stolen. It was later towed 1 day later.
Business Response
Date: 12/06/2022
We have attempted to reach **************** on 12/06/2022 via telephone but have been unable to reach him to resolve the matter. In the event they contact us, we will resolve the matter directly with them
Initial Complaint
Date:11/11/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11-10-2022 my car broke down in *******, **. My boyfriend was driving, and left the car in a public parking lot. I called AAA at approx 5:35pm CST. They kept pushing back the pick up time. All while telling me that I had to leave my keys in the **** ****** open. In *******, the capitol & second largest city in Wisconsin. In a shady side of town. Finally, they picked up at 11:41pm CST. From ******* to my home is 47 minutes. An hour and 20 minutes later, I had to call AAA back. They got in contact with the towing company, I believe its "Finish Line Towing" and the driver "Had an emergency" and was just now on his way, and would arrive in another 40 minutes. That will be 2am!! When I have to get up at 430am for work! No phone call what was happening, no updates, NOTHING. With the exception of ONE TIME, every time We've had to use AAA its been a disaster!! Last time they left us stranded for 10 hours in a tornado!! This is absolutely unacceptable. Every time I called the towing company, they said "AAA is the one pushing this back" what they were doing is taking people who called after me & putting them ahead of me. I can't believe this service. You are responsible to make sure my vehicle gets from point A to point B in a timely, effective, safe manner. You failed. The tow company failed. Now I'm going to have to miss work tomorrow because I'll be way to tired to work around elderly people, and I can't risk anyone getting hurt because I might accidentally drop someone. Thanks a lot AAA!!! You just cost my family $160 in one days wages. Shame on you!!
Business Response
Date: 11/30/2022
We spoke with ***************************** on 11/30/2022 via telephone and we are working to resolve the matter directly with the member.
Customer Answer
Date: 11/30/2022
Better Business Bureau: Once/If resolved, I will mark as resolved. However, someone just called me, asked me what happened, and sent me an email asking if I had the information he requested, but I,don't know what he's talking about. I told him what happened, but I wasn't at home to give exact times of the issue. However I made it clear that it was all in the BBB report.

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*************************
Business Response
Date: 12/05/2022
We spoke with ***************************** on December 5th 2022 via telephone and the matter was resolved to his/her satisfaction
Customer Answer
Date: 12/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************

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American Automobile Association of WI is NOT a BBB Accredited Business.