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Business Profile

Appliance Sales

New 2U Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a refrigerator from N 2 U Appliances in January. The fridge leaks. Now, the fridge doesnt work. The freezer has snow buildup. Ive been to store more than 5 times to no avail. They never answer the phone. They have promised to replace it but crickets on their end.

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/10/2023 I purchased a refrigerator from N2U appliances. We discussed that it would be delivered on 11/11/2023 between 1-3 p.m. and that it would be cleaned out and a rack for my freezer would be provided as well. I had to call to check on ********** which was 2 hours late. The fridge wasnt cleaned and had black mold in it. The delivery guy was high off of pills and very disrespectful, they removed my old fridge and left it in my neighbors yard. I called and reported it to Manager and his response was just wipe it down.

New 2U Appliance is NOT a BBB Accredited Business.

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