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Business Profile

Association Management

Servite Woods Home Association, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Association Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to the Servite Woods *** several times via phone, email and letters, for the past 2 years regarding the owner above me who has creaky floorboards and no padding under his carpet. The *** has not responded to any of these communications. As a result, I wear headphones constantly as the noise is maddening. I have also reached out to the tenant directly and he has refused to comply with the needed changes so I can live peacefully in the home which I purchased in 2016. This constant noise all day and night is not something that is tolerated and has affected my mental well-being. I am reaching out to the BBB for assistance in addressing this matter with the Servite Woods *** before I seek legal counsel.

    Business Response

    Date: 01/09/2023

    The Servite Woods Homes is a condominium complex and not a business.  We are governed by our documents as are our individual unit owners.  There is no restriction on the type of flooring ******************** upstairs neighbor or any other owners can install on his floors.  The developer installed flooring which is located on the surface of the upper unit onto which any owner supplied flooring may be installed is not comprised of "floorboards" but is a type of poured material similar to concrete. There are approximately 79 other units constructed the same as ****************** with no other complaints.

     

    ****************** has complained in the past about whoever has lived in the unit above hers including previous owners.  She has been encouraged to contact her neighbor in an attempt to resolve her issues as the association itself does not have any authority.  Perhaps she should consider making a report to the ********* Police Department.

     

    If ****************** would like our ***** of ********* to attempt to mediate this matter for her, she should make a written request for the ***** to request her and her neighbor to appear at a meeting so both sides of the issue can be addressed and sorted out.  Our next scheduled meeting of the ***** should be on 2/15/2023 unless changed when the new ***** is seated on 1/15/2023.

     

    *********************, President

     

    Customer Answer

    Date: 01/10/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

Servite Woods Home Association, Inc. is NOT a BBB Accredited Business.

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