We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Lau's Tire & Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 16, 2024 I received services at Lowes tire and auto for a no heat driver side to be fixed which cost me amount of $647 and ** **** and on May 18, 2025 which was actually *********************************************************************************************************************************** an appointment on May 28 at 9 oclock 8 oclock in the morning and then they called me andthey told me that I have to pay them 230 between $230 and $310 plus tax For them to access the panel so they can look at whats going on and that is the labor for that I feel like this is overcharging me and I know they overcharged me from my heat. The dealer only charges $350 to fix the heat. They charge me $647 to fix theheat well actually for the labor, he said ************ is really not trying to work with me because they are trying to charge me anywhere between 230 and $310 plus tax just so theycan access the problem which they are the problem. They did not fix the heat the correct way there is no way where I paid all that money and that he only worked for 156 days and now my car is back at their shop and theyre to charge me 230 or $310 plus tax just sold them to look it out look at it and see what problem it is which the problem I believe they actually created it This place also when they were fixing my heat, they actually messed up my heated seats on my driver side, the heat when I pick car up the heater seats on the driver side didnt work and then when I called them about it and asked you did they do anything by accident? They basically was like oh no it didnt work but the heated seats were working just fine Before I took my car to them but my main concern really is that the heat the access is the whole driver side. I feel like they did not it and theyre trying to charge me more money.

    Business Response

    Date: 06/05/2025

    Laus Tire & Auto will be celebrating its 53nd year of being in business this coming September.  We pride ourselves in honest integrity and doing our very best for our customers.  We are  AAA approved repair facility and our technicians are ASE Master Technicians. We use Identifix and ******** as our information systems.

    I have attached an explanation of what transpired with ******* ****.  We do have service invoices that support the explanation and copies are available if so needed.  Thank you!

    ******* D ***

    ***** Tire & Auto

     


  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THE ***** ALLOWED HERE IS NOT LARGE ENOUGH FOR MY STORY, SO I ATTACHED IT BELOW IN THE FORM OF A WORD DOCUMENT.

    Business Response

    Date: 07/22/2024

    I attached the letter in the form of a word document as the explanation was longer than what would fit here.  Thank you!

    Customer Answer

    Date: 07/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Please see my two attachments.

    Regards,

    *************************************

    Business Response

    Date: 07/25/2024

    I attached our response as it was too lengthy to fit in here...thanks!

    Business Response

    Date: 07/29/2024

    I am sorry that ******* is displeased.  We have more time invested in his truck than what we billed him on the invoice.  There will be no further discounts than the $406.31 that was discounted off his bill;  which is the amount we noted in response #2.  

    ***********************

    Please feel free to call me with any further questions.  ************

Lau's Tire & Auto is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.