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Business Profile

Auto Services

Ruby Isle Tire & Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint regarding the inadequate repairs and poor customer ********************** I have experienced at *************************************. My vehicle, a 2008 Mercedes GL 550, was brought to your shop on January 27, 2025, due to a failure to start. Unfortunately, the service I received has been unsatisfactory, and I am deeply frustrated with the handling of my vehicle.

    Business Response

    Date: 04/22/2025

    We have been in contact with Mr ******** and working on a resolution with him.

     

     

  • Initial Complaint

    Date:07/26/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car has been with the auto shop for 3 weeks being repaired under a warranty. The shop does not initiate contact with me and I've had to call every few days for updates. The updates provided by different repair men are not the same explanation of services. After promising me every call my car would be complete by end of the week, they are admitting to a new problem that needs to be resolved. The new problem arose because they haven't drove the car they've had for 3 weeks. My expectation is not it would not take 3 weeks or more to repair my vehicle in addition to receiving proper communication regarding the services.

    Customer Answer

    Date: 08/12/2024

    The company does not contact me to keep me informed during the process. Because this is a claim with a warranty, they should contact me with information to get a rental car and they havent called me. Each communication is initiated by me and I speak to the receptionists. She is unable to articulate whats being repaired or how long itll take. 

    Customer Answer

    Date: 08/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    I got my car back Tuesday 7/13. It is running properly. Prior to picking it up, I called to find out the status as I was told it would be done Friday 7/8. No one contacted me. When ****** the mechanic got on the phone he advised me how much Id have to pay for the repair and he doesnt know when itll be done. I shared my frustration due to it being a warranty repair and they said it would be finished last week.

    He said a manager would contact me, never happened. He called back to say it was done and I can pick it up. 

    When I picked it up, their customer ********************** was not sufficient, especially considering the inconvenience. The receptionist didnt say hello, thank you, or goodbye after completing my payment. Never said thank you for your service, appreciate your business. 

    Overall, their customer ********************** and internal processes need improvement. My vehicle seems to be fixed after nearly 2 months in their shop. Would not recommend to someone else due to lack of respect and consideration for the client. 



    Regards,

    Diamond *****************************


  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appointment for Monday April 17th at 8 am, they didn't even start a diagnostic until the next day. I have a Carmax warranty and was told to come to this place because Carmax is booked out. Ruby **** has to complete a diagnostic and send in pictures so that i can receive a rental car while they work on my car. It is now Thursday April 20th and they still have not sent in pictures, I still can't get a rental because Ruby **** has yet to submitt the pictures needed and follow up with Carmax. I wanted to go and pick my car up and go somewhere else but then I was told I would be responsible for a $400 diagnostic fee. I'm still *******, i don't have a rental, ************* refuses to call me back. Please help.

    Business Response

    Date: 06/07/2023

    Business states that consumer has her vehicle back and this issue is resolved. 

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