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Business Profile

Awnings

Naegele Awning Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sale Number **** Cost $2600.00 06/06/2016 Additional address for company is ********************************************************* 7 yr. Warranty On July 20 2016 3 spring type roll-up metal awnings were installed on the east side of my home, over 3 picture windows.The largest failed to roll-up 8/17/2016 and *** came out and replaced spring roller 2 days later.Then 2nd one failed and they replaced spring, but it has since failed again this summer 2022.The last one failed in April 2022 and the bracket that held it came off and the wind flapped it against the window. I was able to put bracket back on. I called Naegele Awning Company, left message but no one returned calls.I called 8/08/2022, 9/19/2022, My husband went to their new address, they were waiting for parts. I called on 10/04/2022. On 10/06/2022 I got a return call saying they were waiting for parts and would come out and roll up the awnings manually. They didn't show up. I called 10/11/2022, 11/29/2022. Same promises same no results. The other bracket came off during the recent strong wind and the awning is flapping again.

    Business Response

    Date: 01/25/2023

    Due to Covid, and supply chain issues it created, the springs are no longer 

    available, we can switch your awning to stationary, let

    me know. 
    *********** ************

    Customer Answer

    Date: 02/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I want awnings I can roll up or close somehow. I don't want stationary because it blocks that glorious morning sunshine. I've found 3 other companies that do awnings and one said she could get parts for the ones her company puts up.

    Do you have other options for me?

    Regards,

    *******************************

Naegele Awning Company is NOT a BBB Accredited Business.

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