Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket from Milwaukee Brewers website for a game ticket, that I was unable to access at the gate. I tried many times to contact them and got nowheres.

  Business Response

  Date: 07/07/2025

  We are sorry to hear that ***** ********** is frustrated with his recent ticket purchase experience. Our ticket staff confirmed that Mr. ********** purchased a ticket for the game on Wednesday,June 25, and that he never accessed, opened, or scanned the ticket. Our records show that he did speak to a member of our call center on Friday, June 27, who directed him to send an email to ********************************** to escalate the issue for resolution, but an email was never received. Another member of our ticket staff called Mr. ********** on Monday, June 30 to speak with him about this issue, but Mr. ********** indicated he did not want to discuss the issue further because he had already filed a complaint. We would be happy to offer Mr. ********** either a refund of his ticket purchase in the amount of $57.00 or credit of $57.00 toward another ticket purchase. He may call ***** ******* at ************ or email him at **************************************** and provide his name and reference this complaint to coordinate the refund/credit

  Customer Answer

  Date: 07/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  I would like to add that the ticket I received for the 7/9/2025 Milwaukee vs *********** was more than sufficient, thank you. I do believe that the initial response was unethical. The system that is setup by the Milwaukee Brewers did nothing to help but referred me to ticket window on the other side of the stadium that was clearly understaffed and would have forced me to miss 3 innings of the game. None of this was my fault, and then to tell me there was nothing that could be done and then lie and say I didnt want a refund when that is all I wanted, I believe that a private company that runs its business on public land with aid of ********************* should be held accountable that the service that are being charged for are accessible and not ripping people off.  A ticket that you make sure you get paid for then its your responsibility that that ticket works as promised or refund the money. If it wasnt for my complaint to the BBB all I wouldnt have gotten anything. 

  Milwaukee Brewers you need to do better!
  

  
  Regards,  
  ***** **********

  
  

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/1/2024 I redeemed a voucher over the phone for 2 "free" loge level tickets using a Fan Appreciation coupon distributed by the Brewers last year. When arranging delivery of the tickets, I was informed there was a $10 printing fee. This was not ideal but we agreed. I did not get informed that there was a $2 service charge per ticket, and they charged me that anyway. When I called back to complain, they admitted they hadn't disclosed that charge but said "well that's the charge". I would like to have the $4 refunded as it was not disclosed prior to the transaction.

  Business Response

  Date: 05/07/2024

  We are sorry to hear that ************************** is frustrated with his recent voucher redemption experience. With respect to the $10 printing fee, this is a fee that is assessed when a customer declines to have their tickets delivered digitally and instead requests that the tickets be mailed to them; the fee covers all printing and postage costs incurred to fulfill the mailing request. With respect to the additional per ticket fees, these fees are assessed for all tickets redeemed via voucher. While this information is included on the ticket voucher redemption website, we apologize that it was not disclosed over the phone at the time of purchase. We would be happy to offer ************************** two tickets and a concessions voucher for use at another Milwaukee Brewers Home Game this season to make up for this oversight. He may call the ticket office at ************ or email the ticket office at ********************************** and provide his name and original order ID to coordinate.

  Customer Answer

  Date: 05/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************